February 2024
01 Feb 2023
The cognitive automation market is growing due to an increase in demand for sophisticated IT and programming abilities.
Artificial intelligence (AI) and process automation technologies are often combined in a variety of ways called cognitive automation to enhance business outcomes. It represents a variety of approaches to enhancing automation's capacity for data collection, assessment, and scalability. Additionally, it offers a way to package AI and automation capabilities for best-practice capture, reuse, or inclusion in the store of AI service applications.
Over the next ten to fifteen years, automation and cognitive computing will change the workplace as customers interact more and more with ever-smarter robots. These technologies, and the human-machine interaction they enable, can lead to greater productivity, GDP growth, improved corporate performance, and new levels of prosperity. However, they will also change the skills that human workers are required to possess.
For the purpose of quantifying automation and AI skill changes, research projected skill shifts forward to 2030 and found that they accelerated. The need for technical skills has been growing since 2002, but between 2016 and 2030 it will pick up speed. The demand for social and emotional skills will increase concurrently. Contrarily, core cognitive abilities as well as manual and motor skills will be in limited supply.
Cognitive Automation Market Report Scope
| Report Coverage | Details |
| End Users Segment Revenue Share In 2021 |
29% |
| Base Year | 2022 |
| Forecast Period | 2022 To 2030 |
| Largest Market | North America |
| Segments Covered | By Type and By End Users |
| Regions Covered | North America, Europe, Asia-Pacific, Latin America and Middle East & Africa |
Report Highlight
Regional Snapshot
In 2021, North America accounted for 38% of sales, and its share is expected to grow progressively during the projected period. This is based on the region's significant adoption of automation technology and process management by businesses and government institutions.
Additionally, the use of RPA among SMEs in North America is boosting sales growth since more people are becoming aware of how to improve a variety of business processes, including data entry, financial reporting, sourcing specifics, preserving records, and many other HR-related tasks. Additionally, a poll conducted in 2020 by Signavio (Germany), an automation company, found that 1,000 Americans were against switching jobs and were resistant to go from manually to automatically operated systems, which is predicted given the expansion of the American market.
Market Dynamics
Drivers
Intelligent process automation includes RPA, but RPA goes far beyond. Along with aiding all of the organization's people, IPA also incorporates digital process automation (DPA) and Artificial Intelligence (AI) analysis to enable RPA bots carry out tasks more effectively. The data layer is largely added by IPA. While DPA acts as an orchestrator, automating the movement of data between humans and bots across your organization, RPA, on the other hand, automates some tasks and procedures. It connects every employee, app, gadget, and many informational databases in your organization under a single, secure platform.
Restraints
Regulatory texts can be scanned, verified, and understood by bots without the assistance of a person. They can decide whether an organization must comply with the criteria, which industry sectors will be impacted, and who will be responsible for analyzing the data collected. Therefore, reducing risk in banking through automation necessitates working with virtual staff to achieve thorough audit trials and compliance checks seven days a week.
Opportunities
The use of cognitive automation by the company found fertile ground in finance, which has many repetitive computer-based procedures (such as processing invoices). Cognitive automation and its process savings are anticipated to spread more quickly into other business divisions as the finance department attempts to extend its use cases.
Customer service and human resources are two excellent examples. To reach high levels of customer satisfaction, businesses are using hundreds of apps, thus it's critical to have the capacity to scan across several apps and identify potential bottlenecks and friction points. Because it still requires a sizable quantity of manual, repetitive work, human resources (HR) is another traditional industry where cognitive automation has the potential to expand its applications. By identifying opportunities for workflow automation and reengineering, cognitive automation may enhance the process.
Key Market Developments
By using automated procedures, digital/IT transformation, and little to no coding, FPT Software and Sitecore, a provider of digital experience software based in the United States, plan to push Sitecore digital marketing services to a wider range of businesses in Japan. This will begin in June 2021. The partnership will help several Japanese companies.
Major Key Players
Market Segmentation
By Type
By End Users
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