July 2022
10 Sep 2024
The global service delivery automation market was calculated at USD 5.15 billion in 2023 and is projected to attain around USD 53.87 billion by 2033, poised to grow at a CAGR of 26.46% during the forecast period.
Service delivery automation is a technology which automate human tasks in an IT or business process. Automation has crucial impact on digitally advanced company or corporation to in providing services and runts it projects, with increasing efficiency, accuracy and cost saving. Automation is tool of storing valuable and rich data, that allows for faster and sharper decision-making. Automations provides the specific responsibility for certain employee by involving that employee in process, that creates straightforward workflows. It gives accessibility to finish every step in specific period of time, such factors have increased the awareness of service delivery automation, as a result, the demand have increased.
Integration of Technologies to Support the Market’s Growth
The demand of high-technologies and reducing labour costs are observed to boost the growth of service delivery automation market. Additionally, global market is projected to witness positive impact due to automation service delivery, that offers high-quality services at all time. Offshore labour arbitrage driving the demand of modern business process management (BPM) that further increasing the global market growth. Moreover, robotic gantry systems, enabling faster and more accurate operate have capability of precise and repeatable movements.
However, even though automated system can result in long-term cost advantages, it still costs the significant investments expense. Automation requires entails cost for purchase of software and equipment, staff training and process improvements. Security challenge can be another one restraint of service delivery automation market growth.
However, market key players are contributing to make the solution for reducing cost by reducing the advance innovation in software and infrastructures. As per demand organizations can scale their automation capabilities to increase resources use and effectiveness in operational.
Recent Developments
Innovation by Xerox Corporation in market
| Company Name | Xerox Holding Corporation |
| Headquarters | Norwalk, Connecticut, U.S. |
| Recent Developments | In October 2023, data automation services, Xerox® FreeFlow® Vision, was launched by Xerox Corporation, at PRINTING United Expo 2023 in Atlanta. |
Contribution by UiPath in market growth
| Company Name | Patra corporation |
| Headquarters | El Dorado Hills, California, US |
| Recent Developments | In June 2024, Patra Corporation launched its first-to-market PolicyCheckingAI to a self-service version, which offers the access of AI capabilities to brokers and all size agencies. |
Asia Pacific dominated the global market in 2024 with increasing demand of automation by large and medium-sized businesses. The region is leading market due to numerous government initiatives are promoting the use of digital technology and automation. China holds the largest share in the market. increasing population, enhancing economic scenario, and growing disposable income, are projected to drive the market growth in country in coming years.
North America is projected as fastest growing region in service delivery automation market growth due to adaption of AI and ML, which made easier availability of automation for various projects. Region is expected to made rapid growth in coming years due to business process automations are being solutions for numerous enterprises, which holds significant elements of market. For example, the chatbots for accelerate customer query handling methods, creating breakthrough in automation solution application, and being time-saving and cost-effective solution, is being rapidly adopted by numerous BFSI companies in region.
In order to improve efficiency and profitability, generative artificial intelligence (AI)-powered solution for automating and modernizing commercial processes was introduced by Kyndryl, a US based company, in January 2024.
Automated ticketing, change management methods, issue response are managing the enhance IT services. Focuses on automating cloud-based process such scaling, provision, resource management, these services held the future of the service delivery automation market. IT services have capacity of handling system integration, report creation, and data entry. Increasing effectiveness, speed, and accuracy by using automation is the amin focus of the IT field process automation.
Additionally, market is expected to expand due to increased preference of cloud-based solutions. Companies can rapidly scale-up or down their automation capabilities in response to demand by using cloud-based solutions, without need of paying upfront costs for hardware or infrastructure. Cloud infrastructure can help companies for reducing the cos associated with on-site located systems and software maintaining. Moreover, pay-as-you-go option in service delivery automation market have potential toward cost control.
Retailers like Amazon’s warehouse robots expected to expand the service delivery market in future. Due to increased online orders industries are focusing on to reduce the delivery time for better consumer experience. The robots like Amazon’s warehouse can efficient for heavy lifting, transportation, package retrieval. Additionally, availability of facilities like e-commerce industries for task like one-day delivery services are more likely to open doors for market growth in coming years.
| Report Attribute | Key Statistics |
| Market Revenue in 2024 | USD 6.51 billion |
| Market Revenue by 2033 | USD 53.87 billion |
| CAGR | 26.46% |
| Quantitative Units | Revenue in USD million/billion, Volume in units |
| Largest Market | Asia Pacific |
| Base Year | 2023 |
| Regions Covered | North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa |
Market Segmentation
By Type
By Application
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