The global business process outsourcing market size is accounted at USD 347.95 billion in 2025 and is forecasted to hit around USD 840.60 billion by 2034, representing a CAGR of 10.30% from 2025 to 2034. The North America market size was estimated at USD 113.57 billion in 2024 and is expanding at a CAGR of 10.31% during the forecast period. The market sizing and forecasts are revenue-based (USD Million/Billion), with 2024 as the base year.
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Business Process Outsourcing Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Business Process Outsourcing Market, by Service Type
8.1.1. Finance and Accounting
8.1.1.1. Market Revenue and Forecast
8.1.2. Human Resource
8.1.2.1. Market Revenue and Forecast
8.1.3. KPO
8.1.3.1. Market Revenue and Forecast
8.1.4. Procurement
8.1.4.1. Market Revenue and Forecast
8.1.5. Customer Services
8.1.5.1. Market Revenue and Forecast
8.1.6. Others
8.1.6.1. Market Revenue and Forecast
9.1. Business Process Outsourcing Market, by End Use
9.1.1. BFSI
9.1.1.1. Market Revenue and Forecast
9.1.2. Healthcare
9.1.2.1. Market Revenue and Forecast
9.1.3. Manufacturing
9.1.3.1. Market Revenue and Forecast
9.1.4. IT and Telecommunications
9.1.4.1. Market Revenue and Forecast
9.1.5. Retail
9.1.5.1. Market Revenue and Forecast
9.1.6. Others
9.1.6.1. Market Revenue and Forecast
10.1. North America
10.1.1. Market Revenue and Forecast, by Service Type
10.1.2. Market Revenue and Forecast, by End Use
10.1.3. U.S.
10.1.3.1. Market Revenue and Forecast, by Service Type
10.1.3.2. Market Revenue and Forecast, by End Use
10.1.4. Rest of North America
10.1.4.1. Market Revenue and Forecast, by Service Type
10.1.4.2. Market Revenue and Forecast, by End Use
10.2. Europe
10.2.1. Market Revenue and Forecast, by Service Type
10.2.2. Market Revenue and Forecast, by End Use
10.2.3. UK
10.2.3.1. Market Revenue and Forecast, by Service Type
10.2.3.2. Market Revenue and Forecast, by End Use
10.2.4. Germany
10.2.4.1. Market Revenue and Forecast, by Service Type
10.2.4.2. Market Revenue and Forecast, by End Use
10.2.5. France
10.2.5.1. Market Revenue and Forecast, by Service Type
10.2.5.2. Market Revenue and Forecast, by End Use
10.2.6. Rest of Europe
10.2.6.1. Market Revenue and Forecast, by Service Type
10.2.6.2. Market Revenue and Forecast, by End Use
10.3. APAC
10.3.1. Market Revenue and Forecast, by Service Type
10.3.2. Market Revenue and Forecast, by End Use
10.3.3. India
10.3.3.1. Market Revenue and Forecast, by Service Type
10.3.3.2. Market Revenue and Forecast, by End Use
10.3.4. China
10.3.4.1. Market Revenue and Forecast, by Service Type
10.3.4.2. Market Revenue and Forecast, by End Use
10.3.5. Japan
10.3.5.1. Market Revenue and Forecast, by Service Type
10.3.5.2. Market Revenue and Forecast, by End Use
10.3.6. Rest of APAC
10.3.6.1. Market Revenue and Forecast, by Service Type
10.3.6.2. Market Revenue and Forecast, by End Use
10.4. MEA
10.4.1. Market Revenue and Forecast, by Service Type
10.4.2. Market Revenue and Forecast, by End Use
10.4.3. GCC
10.4.3.1. Market Revenue and Forecast, by Service Type
10.4.3.2. Market Revenue and Forecast, by End Use
10.4.4. North Africa
10.4.4.1. Market Revenue and Forecast, by Service Type
10.4.4.2. Market Revenue and Forecast, by End Use
10.4.5. South Africa
10.4.5.1. Market Revenue and Forecast, by Service Type
10.4.5.2. Market Revenue and Forecast, by End Use
10.4.6. Rest of MEA
10.4.6.1. Market Revenue and Forecast, by Service Type
10.4.6.2. Market Revenue and Forecast, by End Use
10.5. Latin America
10.5.1. Market Revenue and Forecast, by Service Type
10.5.2. Market Revenue and Forecast, by End Use
10.5.3. Brazil
10.5.3.1. Market Revenue and Forecast, by Service Type
10.5.3.2. Market Revenue and Forecast, by End Use
10.5.4. Rest of LATAM
10.5.4.1. Market Revenue and Forecast, by Service Type
10.5.4.2. Market Revenue and Forecast, by End Use
11.1. Tech Mahindra Limited
11.1.1. Company Overview
11.1.2. Product Offerings
11.1.3. Financial Performance
11.1.4. Recent Initiatives
11.2. HCL Technologies Limited
11.2.1. Company Overview
11.2.2. Product Offerings
11.2.3. Financial Performance
11.2.4. Recent Initiatives
11.3. Tata Consultancy Services Limited
11.3.1. Company Overview
11.3.2. Product Offerings
11.3.3. Financial Performance
11.3.4. Recent Initiatives
11.4. IBM Corporation
11.4.1. Company Overview
11.4.2. Product Offerings
11.4.3. Financial Performance
11.4.4. Recent Initiatives
11.5. Wipro Limited
11.5.1. Company Overview
11.5.2. Product Offerings
11.5.3. Financial Performance
11.5.4. Recent Initiatives
11.6. NCR Corporation
11.6.1. Company Overview
11.6.2. Product Offerings
11.6.3. Financial Performance
11.6.4. Recent Initiatives
11.7. Infosys Limited
11.7.1. Company Overview
11.7.2. Product Offerings
11.7.3. Financial Performance
11.7.4. Recent Initiatives
11.8. Invensis Technologies Pvt. Ltd
11.8.1. Company Overview
11.8.2. Product Offerings
11.8.3. Financial Performance
11.8.4. Recent Initiatives
11.9. Unity Communications
11.9.1. Company Overview
11.9.2. Product Offerings
11.9.3. Financial Performance
11.9.4. Recent Initiatives
11.10. Plaxonic Technologies
11.10.1. Company Overview
11.10.2. Product Offerings
11.10.3. Financial Performance
11.10.4. Recent Initiatives
12.1. Primary Research
12.2. Secondary Research
12.3. Assumptions
13.1. About Us
13.2. Glossary of Terms
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