Business Process Outsourcing Market (By Service Type: Finance & Accounting, Human Resource, KPO, Procurement, Customer Services, and Others; and By End Use: BFSI, Healthcare, Manufacturing, IT & Telecommunications, Retail, and Others; By Outsourcing Type; By Deployment Model; By Organization Size; By Ownership) - Global Industry Analysis, Size, Share, Growth, Trends, Regional Outlook, and Forecast 2023 – 2032
Chapter 1. Introduction
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
Chapter 2. Research Methodology
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
Chapter 3. Executive Summary
3.1. Market Snapshot
Chapter 4. Market Variables and Scope
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Ownership Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
Chapter 5. COVID 19 Impact on Business Process Outsourcing Market
5.1. COVID-19 Landscape: Business Process Outsourcing Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
Chapter 6. Market Dynamics Analysis and Trends
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
Chapter 7. Competitive Landscape
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
Chapter 8. Global Business Process Outsourcing Market, By Service Type
8.1. Business Process Outsourcing Market, by Service Type, 2023-2032
8.1.1. Finance & Accounting
8.1.1.1. Market Revenue and Forecast (2020-2032)
8.1.2. Human Resource
8.1.2.1. Market Revenue and Forecast (2020-2032)
8.1.3. KPO
8.1.3.1. Market Revenue and Forecast (2020-2032)
8.1.4. Procurement
8.1.4.1. Market Revenue and Forecast (2020-2032)
8.1.5. Customer Services
8.1.5.1. Market Revenue and Forecast (2020-2032)
8.1.6. Others
8.1.6.1. Market Revenue and Forecast (2020-2032)
Chapter 9. Global Business Process Outsourcing Market, By End Use Type
9.1. Business Process Outsourcing Market, by End Use Type, 2023-2032
9.1.1. BFSI
9.1.1.1. Market Revenue and Forecast (2020-2032)
9.1.2. Healthcare
9.1.2.1. Market Revenue and Forecast (2020-2032)
9.1.3. Manufacturing
9.1.3.1. Market Revenue and Forecast (2020-2032)
9.1.4. IT & Telecommunications
9.1.4.1. Market Revenue and Forecast (2020-2032)
9.1.5. Retail
9.1.5.1. Market Revenue and Forecast (2020-2032)
9.1.6. Others
9.1.6.1. Market Revenue and Forecast (2020-2032)
Chapter 10. Global Business Process Outsourcing Market, By Outsourcing Type
10.1. Business Process Outsourcing Market, by Outsourcing Type, 2023-2032
10.1.1. Offsource
10.1.1.1. Market Revenue and Forecast (2020-2032)
10.1.2. Nearshore Onshore
10.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 11. Global Business Process Outsourcing Market, By Deployment Type
11.1. Business Process Outsourcing Market, by Deployment Type, 2023-2032
11.1.1. Cloud
11.1.1.1. Market Revenue and Forecast (2020-2032)
11.1.2. On Premise
11.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 12. Global Business Process Outsourcing Market, By Organization
12.1. Business Process Outsourcing Market, by Organization, 2023-2032
12.1.1. Large Enterprises
12.1.1.1. Market Revenue and Forecast (2020-2032)
12.1.2. SMEs
12.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 13. Global Business Process Outsourcing Market, By Ownership
13.1. Business Process Outsourcing Market, by End Use Type, 2023-2032
13.1.1. Captive
13.1.1.1. Market Revenue and Forecast (2020-2032)
13.1.2. Third Party
13.1.2.1. Market Revenue and Forecast (2020-2032)
Chapter 14. Global Business Process Outsourcing Market, Regional Estimates and Trend Forecast
14.1. North America
14.1.1. Market Revenue and Forecast, by Service (2020-2032)
14.1.2. Market Revenue and Forecast, by End Use (2020-2032)
14.1.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.1.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.1.5. Market Revenue and Forecast, by Organization (2020-2032)
14.1.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Service (2020-2032)
14.1.7.2. Market Revenue and Forecast, by End Use (2020-2032)
14.1.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.1.7.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.1.8. Market Revenue and Forecast, by Organization (2020-2032)
14.1.8.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Service (2020-2032)
14.1.9.2. Market Revenue and Forecast, by End Use (2020-2032)
14.1.9.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.1.9.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.1.10. Market Revenue and Forecast, by Organization (2020-2032)
14.1.11. Market Revenue and Forecast, by Ownership (2020-2032)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Service (2020-2032)
14.2.2. Market Revenue and Forecast, by End Use (2020-2032)
14.2.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.2.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.2.5. Market Revenue and Forecast, by Organization (2020-2032)
14.2.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Service (2020-2032)
14.2.8.2. Market Revenue and Forecast, by End Use (2020-2032)
14.2.8.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.2.9. Market Revenue and Forecast, by Deployment (2020-2032)
14.2.10. Market Revenue and Forecast, by Organization (2020-2032)
14.2.10.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Service (2020-2032)
14.2.11.2. Market Revenue and Forecast, by End Use (2020-2032)
14.2.11.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.2.12. Market Revenue and Forecast, by Deployment (2020-2032)
14.2.13. Market Revenue and Forecast, by Organization (2020-2032)
14.2.14. Market Revenue and Forecast, by Ownership (2020-2032)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Service (2020-2032)
14.2.15.2. Market Revenue and Forecast, by End Use (2020-2032)
14.2.15.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.2.15.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.2.16. Market Revenue and Forecast, by Organization (2020-2032)
14.2.16.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Service (2020-2032)
14.2.17.2. Market Revenue and Forecast, by End Use (2020-2032)
14.2.17.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.2.17.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.2.18. Market Revenue and Forecast, by Organization (2020-2032)
14.2.18.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Service (2020-2032)
14.3.2. Market Revenue and Forecast, by End Use (2020-2032)
14.3.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.3.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.3.5. Market Revenue and Forecast, by Organization (2020-2032)
14.3.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Service (2020-2032)
14.3.7.2. Market Revenue and Forecast, by End Use (2020-2032)
14.3.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.3.7.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.3.8. Market Revenue and Forecast, by Organization (2020-2032)
14.3.9. Market Revenue and Forecast, by Ownership (2020-2032)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Service (2020-2032)
14.3.10.2. Market Revenue and Forecast, by End Use (2020-2032)
14.3.10.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.3.10.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.3.11. Market Revenue and Forecast, by Organization (2020-2032)
14.3.11.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Service (2020-2032)
14.3.12.2. Market Revenue and Forecast, by End Use (2020-2032)
14.3.12.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.3.12.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.3.12.5. Market Revenue and Forecast, by Organization (2020-2032)
14.3.12.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Service (2020-2032)
14.3.13.2. Market Revenue and Forecast, by End Use (2020-2032)
14.3.13.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.3.13.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.3.13.5. Market Revenue and Forecast, by Organization (2020-2032)
14.3.13.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Service (2020-2032)
14.4.2. Market Revenue and Forecast, by End Use (2020-2032)
14.4.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.4.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.4.5. Market Revenue and Forecast, by Organization (2020-2032)
14.4.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Service (2020-2032)
14.4.7.2. Market Revenue and Forecast, by End Use (2020-2032)
14.4.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.4.7.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.4.8. Market Revenue and Forecast, by Organization (2020-2032)
14.4.9. Market Revenue and Forecast, by Ownership (2020-2032)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Service (2020-2032)
14.4.10.2. Market Revenue and Forecast, by End Use (2020-2032)
14.4.10.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.4.10.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.4.11. Market Revenue and Forecast, by Organization (2020-2032)
14.4.12. Market Revenue and Forecast, by Ownership (2020-2032)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Service (2020-2032)
14.4.13.2. Market Revenue and Forecast, by End Use (2020-2032)
14.4.13.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.4.13.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.4.13.5. Market Revenue and Forecast, by Organization (2020-2032)
14.4.13.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Service (2020-2032)
14.4.14.2. Market Revenue and Forecast, by End Use (2020-2032)
14.4.14.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.4.14.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.4.14.5. Market Revenue and Forecast, by Organization (2020-2032)
14.4.14.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Service (2020-2032)
14.5.2. Market Revenue and Forecast, by End Use (2020-2032)
14.5.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.5.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.5.5. Market Revenue and Forecast, by Organization (2020-2032)
14.5.6. Market Revenue and Forecast, by Ownership (2020-2032)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Service (2020-2032)
14.5.7.2. Market Revenue and Forecast, by End Use (2020-2032)
14.5.7.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.5.7.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.5.8. Market Revenue and Forecast, by Organization (2020-2032)
14.5.8.1. Market Revenue and Forecast, by Ownership (2020-2032)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Service (2020-2032)
14.5.9.2. Market Revenue and Forecast, by End Use (2020-2032)
14.5.9.3. Market Revenue and Forecast, by Outsourcing (2020-2032)
14.5.9.4. Market Revenue and Forecast, by Deployment (2020-2032)
14.5.9.5. Market Revenue and Forecast, by Organization (2020-2032)
14.5.9.6. Market Revenue and Forecast, by Ownership (2020-2032)
Chapter 15. Company Profiles
15.1. Tech Mahindra Limited
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. HCL Technologies Limited
15.2.1. Company Overview
15.2.2. Product Offerings
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. Tata Consultancy Services Limited
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. IBM Corporation
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Wipro Limited
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. NCR Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. Infosys Limited
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Invensis Technologies Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Unity Communications
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Plaxonic Technologies
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
Chapter 16. Research Methodology
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
Chapter 17. Appendix
17.1. About Us
17.2. Glossary of Terms
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