The global customer relationship management market size was USD 69.94 billion in 2023, estimated at USD 79.38 billion in 2024 and is anticipated to reach around USD 275.30 billion by 2034, expanding at a CAGR of 13% from 2024 to 2034.
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Enterprise Size Procurement Analysis
4.3.2. Sales and Distribution Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Customer Relationship Management Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Customer Relationship Management Market, by Component, 2024-2034
8.1.1. Software
8.1.1.1. Market Revenue and Forecast (2021-2034)
8.1.2. Services
8.1.2.1. Market Revenue and Forecast (2021-2034)
9.1. Customer Relationship Management Market, by Deployment, 2024-2034
9.1.1. On-Premise
9.1.1.1. Market Revenue and Forecast (2021-2034)
9.1.2. Cloud
9.1.2.1. Market Revenue and Forecast (2021-2034)
9.1.2. Hybrid
9.1.2.1. Market Revenue and Forecast (2021-2034)
10.1. Customer Relationship Management Market, by Application, 2024-2034
10.1.1. Marketing and sales automation
10.1.1.1. Market Revenue and Forecast (2021-2034)
10.1.2. Customer management
10.1.2.1. Market Revenue and Forecast (2021-2034)
10.1.3. Lead generation and customer retention
10.1.3.1. Market Revenue and Forecast (2021-2034)
10.1.4. Others
10.1.4.1. Market Revenue and Forecast (2021-2034)
11.1. Customer Relationship Management Market, by End User, 2024-2034
11.1.1. BFSI
11.1.1.1. Market Revenue and Forecast (2021-2034)
11.1.2. Manufacturing
11.1.2.1. Market Revenue and Forecast (2021-2034)
11.1.3. Retail and consumer goods
11.1.3.1. Market Revenue and Forecast (2021-2034)
11.1.4. Health care
11.1.4.1. Market Revenue and Forecast (2021-2034)
11.1.5. IT and telecommunications
11.1.5.1. Market Revenue and Forecast (2021-2034)
12.1. Customer Relationship Management Market, by Solution, 2024-2034
12.1.1. Customer Service
12.1.1.1. Market Revenue and Forecast (2021-2034)
12.1.2. Customer Experience Management
12.1.2.1. Market Revenue and Forecast (2021-2034)
12.1.3. CRM Analytics
12.1.3.1. Market Revenue and Forecast (2021-2034)
12.1.4. Marketing Automation
12.1.4.1. Market Revenue and Forecast (2021-2034)
12.1.5. Salesforce Automation
12.1.5.1. Market Revenue and Forecast (2021-2034)
12.1.6. Social Media Monitoring
12.1.6.1. Market Revenue and Forecast (2021-2034)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2021-2034)
13.1. Customer Relationship Management Market, by Enterprise Size, 2024-2034
13.1.1. Large Enterprises
13.1.1.1. Market Revenue and Forecast (2021-2034)
13.1.2. Small & Medium Enterprise
13.1.2.1. Market Revenue and Forecast (2021-2034)
14.1. North America
14.1.1. Market Revenue and Forecast, by Component (2021-2034)
14.1.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.1.3. Market Revenue and Forecast, by Application (2021-2034)
14.1.4. Market Revenue and Forecast, by End User (2021-2034)
14.1.5. Market Revenue and Forecast, by Solution (2021-2034)
14.1.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.1.7. U.S.
14.1.7.1. Market Revenue and Forecast, by Component (2021-2034)
14.1.7.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.1.7.3. Market Revenue and Forecast, by Application (2021-2034)
14.1.7.4. Market Revenue and Forecast, by End User (2021-2034)
14.1.8. Market Revenue and Forecast, by Solution (2021-2034)
14.1.8.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.1.9. Rest of North America
14.1.9.1. Market Revenue and Forecast, by Component (2021-2034)
14.1.9.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.1.9.3. Market Revenue and Forecast, by Application (2021-2034)
14.1.9.4. Market Revenue and Forecast, by End User (2021-2034)
14.1.10. Market Revenue and Forecast, by Solution (2021-2034)
14.1.11. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.1.11.1.
14.2. Europe
14.2.1. Market Revenue and Forecast, by Component (2021-2034)
14.2.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.2.3. Market Revenue and Forecast, by Application (2021-2034)
14.2.4. Market Revenue and Forecast, by End User (2021-2034)
14.2.5. Market Revenue and Forecast, by Solution (2021-2034)
14.2.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.2.7.
14.2.8. UK
14.2.8.1. Market Revenue and Forecast, by Component (2021-2034)
14.2.8.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.2.8.3. Market Revenue and Forecast, by Application (2021-2034)
14.2.9. Market Revenue and Forecast, by End User (2021-2034)
14.2.10. Market Revenue and Forecast, by Solution (2021-2034)
14.2.10.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.2.11. Germany
14.2.11.1. Market Revenue and Forecast, by Component (2021-2034)
14.2.11.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.2.11.3. Market Revenue and Forecast, by Application (2021-2034)
14.2.12. Market Revenue and Forecast, by End User (2021-2034)
14.2.13. Market Revenue and Forecast, by Solution (2021-2034)
14.2.14. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.2.14.1.
14.2.15. France
14.2.15.1. Market Revenue and Forecast, by Component (2021-2034)
14.2.15.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.2.15.3. Market Revenue and Forecast, by Application (2021-2034)
14.2.15.4. Market Revenue and Forecast, by End User (2021-2034)
14.2.16. Market Revenue and Forecast, by Solution (2021-2034)
14.2.16.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.2.17. Rest of Europe
14.2.17.1. Market Revenue and Forecast, by Component (2021-2034)
14.2.17.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.2.17.3. Market Revenue and Forecast, by Application (2021-2034)
14.2.17.4. Market Revenue and Forecast, by End User (2021-2034)
14.2.18. Market Revenue and Forecast, by Solution (2021-2034)
14.2.18.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.3. APAC
14.3.1. Market Revenue and Forecast, by Component (2021-2034)
14.3.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.3.3. Market Revenue and Forecast, by Application (2021-2034)
14.3.4. Market Revenue and Forecast, by End User (2021-2034)
14.3.5. Market Revenue and Forecast, by Solution (2021-2034)
14.3.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.3.7. India
14.3.7.1. Market Revenue and Forecast, by Component (2021-2034)
14.3.7.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.3.7.3. Market Revenue and Forecast, by Application (2021-2034)
14.3.7.4. Market Revenue and Forecast, by End User (2021-2034)
14.3.8. Market Revenue and Forecast, by Solution (2021-2034)
14.3.9. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.3.10. China
14.3.10.1. Market Revenue and Forecast, by Component (2021-2034)
14.3.10.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.3.10.3. Market Revenue and Forecast, by Application (2021-2034)
14.3.10.4. Market Revenue and Forecast, by End User (2021-2034)
14.3.11. Market Revenue and Forecast, by Solution (2021-2034)
14.3.11.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.3.12. Japan
14.3.12.1. Market Revenue and Forecast, by Component (2021-2034)
14.3.12.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.3.12.3. Market Revenue and Forecast, by Application (2021-2034)
14.3.12.4. Market Revenue and Forecast, by End User (2021-2034)
14.3.12.5. Market Revenue and Forecast, by Solution (2021-2034)
14.3.12.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.3.13. Rest of APAC
14.3.13.1. Market Revenue and Forecast, by Component (2021-2034)
14.3.13.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.3.13.3. Market Revenue and Forecast, by Application (2021-2034)
14.3.13.4. Market Revenue and Forecast, by End User (2021-2034)
14.3.13.5. Market Revenue and Forecast, by Solution (2021-2034)
14.3.13.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.4. MEA
14.4.1. Market Revenue and Forecast, by Component (2021-2034)
14.4.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.4.3. Market Revenue and Forecast, by Application (2021-2034)
14.4.4. Market Revenue and Forecast, by End User (2021-2034)
14.4.5. Market Revenue and Forecast, by Solution (2021-2034)
14.4.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.4.7. GCC
14.4.7.1. Market Revenue and Forecast, by Component (2021-2034)
14.4.7.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.4.7.3. Market Revenue and Forecast, by Application (2021-2034)
14.4.7.4. Market Revenue and Forecast, by End User (2021-2034)
14.4.8. Market Revenue and Forecast, by Solution (2021-2034)
14.4.9. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.4.10. North Africa
14.4.10.1. Market Revenue and Forecast, by Component (2021-2034)
14.4.10.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.4.10.3. Market Revenue and Forecast, by Application (2021-2034)
14.4.10.4. Market Revenue and Forecast, by End User (2021-2034)
14.4.11. Market Revenue and Forecast, by Solution (2021-2034)
14.4.12. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.4.13. South Africa
14.4.13.1. Market Revenue and Forecast, by Component (2021-2034)
14.4.13.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.4.13.3. Market Revenue and Forecast, by Application (2021-2034)
14.4.13.4. Market Revenue and Forecast, by End User (2021-2034)
14.4.13.5. Market Revenue and Forecast, by Solution (2021-2034)
14.4.13.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.4.14. Rest of MEA
14.4.14.1. Market Revenue and Forecast, by Component (2021-2034)
14.4.14.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.4.14.3. Market Revenue and Forecast, by Application (2021-2034)
14.4.14.4. Market Revenue and Forecast, by End User (2021-2034)
14.4.14.5. Market Revenue and Forecast, by Solution (2021-2034)
14.4.14.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.5. Latin America
14.5.1. Market Revenue and Forecast, by Component (2021-2034)
14.5.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.5.3. Market Revenue and Forecast, by Application (2021-2034)
14.5.4. Market Revenue and Forecast, by End User (2021-2034)
14.5.5. Market Revenue and Forecast, by Solution (2021-2034)
14.5.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.5.7. Brazil
14.5.7.1. Market Revenue and Forecast, by Component (2021-2034)
14.5.7.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.5.7.3. Market Revenue and Forecast, by Application (2021-2034)
14.5.7.4. Market Revenue and Forecast, by End User (2021-2034)
14.5.8. Market Revenue and Forecast, by Solution (2021-2034)
14.5.8.1. Market Revenue and Forecast, by Enterprise Size (2021-2034)
14.5.9. Rest of LATAM
14.5.9.1. Market Revenue and Forecast, by Component (2021-2034)
14.5.9.2. Market Revenue and Forecast, by Deployment (2021-2034)
14.5.9.3. Market Revenue and Forecast, by Application (2021-2034)
14.5.9.4. Market Revenue and Forecast, by End User (2021-2034)
14.5.9.5. Market Revenue and Forecast, by Solution (2021-2034)
14.5.9.6. Market Revenue and Forecast, by Enterprise Size (2021-2034)
15.1. Salesforce.com, Inc.
15.1.1. Company Overview
15.1.2. Product Offerings
15.1.3. Financial Performance
15.1.4. Recent Initiatives
15.2. Oracle Corporation
15.2.1. Company Overview
15.2.2. Product
15.2.3. Financial Performance
15.2.4. Recent Initiatives
15.3. ADOBE INC.
15.3.1. Company Overview
15.3.2. Product Offerings
15.3.3. Financial Performance
15.3.4. Recent Initiatives
15.4. SugarCRM Inc
15.4.1. Company Overview
15.4.2. Product Offerings
15.4.3. Financial Performance
15.4.4. Recent Initiatives
15.5. Insightly Inc.
15.5.1. Company Overview
15.5.2. Product Offerings
15.5.3. Financial Performance
15.5.4. Recent Initiatives
15.6. Microsoft Corporation
15.6.1. Company Overview
15.6.2. Product Offerings
15.6.3. Financial Performance
15.6.4. Recent Initiatives
15.7. SAP SE
15.7.1. Company Overview
15.7.2. Product Offerings
15.7.3. Financial Performance
15.7.4. Recent Initiatives
15.8. Zoho Corporation Pvt. Ltd
15.8.1. Company Overview
15.8.2. Product Offerings
15.8.3. Financial Performance
15.8.4. Recent Initiatives
15.9. Copper CRM, Inc.
15.9.1. Company Overview
15.9.2. Product Offerings
15.9.3. Financial Performance
15.9.4. Recent Initiatives
15.10. Creatio
15.10.1. Company Overview
15.10.2. Product Offerings
15.10.3. Financial Performance
15.10.4. Recent Initiatives
16.1. Primary Research
16.2. Secondary Research
16.3. Assumptions
17.1. About Us
17.2. Glossary of Terms
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