The global chatbot market size accounted for USD 1.19 billion in 2024, grew to USD 1.42 billion in 2025 and is projected to surpass around USD 6.96 billion by 2034, representing a healthy CAGR of 19.29% between 2024 and 2034. The North America chatbot market size is calculated at USD 490 million in 2024 and is expected to grow at a fastest CAGR of 19.42% during the forecast year.
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Chatbot Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Chatbot Market, by End User, 2024-2034
8.1.1. Small Enterprises
8.1.1.1. Market Revenue and Forecast (2021-2034)
8.1.2. Medium Enterprises
8.1.2.1. Market Revenue and Forecast (2021-2034)
8.1.3. Large Enterprises
8.1.3.1. Market Revenue and Forecast (2021-2034)
9.1. Chatbot Market, by Application, 2024-2034
9.1.1. Bots for Service
9.1.1.1. Market Revenue and Forecast (2021-2034)
9.1.2. Bots For social media
9.1.2.1. Market Revenue and Forecast (2021-2034)
9.1.3. Bots For Payments/Order Processing
9.1.3.1. Market Revenue and Forecast (2021-2034)
9.1.4. Bots For Marketing
9.1.4.1. Market Revenue and Forecast (2021-2034)
9.1.5. Others
9.1.5.1. Market Revenue and Forecast (2021-2034)
10.1. Chatbot Market, by Type, 2024-2034
10.1.1. Standalone
10.1.1.1. Market Revenue and Forecast (2021-2034)
10.1.2. Web-based
10.1.2.1. Market Revenue and Forecast (2021-2034)
10.1.3. Messenger-based/Third Party
10.1.3.1. Market Revenue and Forecast (2021-2034)
11.1. Chatbot Market, by Product, 2024-2034
11.1.1. Artificial Intelligence
11.1.1.1. Market Revenue and Forecast (2021-2034)
11.1.2. Marketing
11.1.2.1. Market Revenue and Forecast (2021-2034)
11.1.3. Human Intelligence
11.1.3.1. Market Revenue and Forecast (2021-2034)
12.1. Chatbot Market, by Vertical, 2024-2034
12.1.1. Healthcare
12.1.1.1. Market Revenue and Forecast (2021-2034)
12.1.2. Retail
12.1.2.1. Market Revenue and Forecast (2021-2034)
12.1.3. Banking, Financial Services and Insurance (BFSI)
12.1.3.1. Market Revenue and Forecast (2021-2034)
12.1.4. Media and Entertainment
12.1.4.1. Market Revenue and Forecast (2021-2034)
12.1.5. Travel & Tourism
12.1.5.1. Market Revenue and Forecast (2021-2034)
12.1.6. E-commerce
12.1.6.1. Market Revenue and Forecast (2021-2034)
12.1.7. Others
12.1.7.1. Market Revenue and Forecast (2021-2034)
13.1. North America
13.1.1. Market Revenue and Forecast, by End User (2021-2034)
13.1.2. Market Revenue and Forecast, by Application (2021-2034)
13.1.3. Market Revenue and Forecast, by Type (2021-2034)
13.1.4. Market Revenue and Forecast, by Product (2021-2034)
13.1.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.1.6. U.S.
13.1.6.1. Market Revenue and Forecast, by End User (2021-2034)
13.1.6.2. Market Revenue and Forecast, by Application (2021-2034)
13.1.6.3. Market Revenue and Forecast, by Type (2021-2034)
13.1.6.4. Market Revenue and Forecast, by Product (2021-2034)
13.1.6.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.1.7. Rest of North America
13.1.7.1. Market Revenue and Forecast, by End User (2021-2034)
13.1.7.2. Market Revenue and Forecast, by Application (2021-2034)
13.1.7.3. Market Revenue and Forecast, by Type (2021-2034)
13.1.7.4. Market Revenue and Forecast, by Product (2021-2034)
13.1.7.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.2. Europe
13.2.1. Market Revenue and Forecast, by End User (2021-2034)
13.2.2. Market Revenue and Forecast, by Application (2021-2034)
13.2.3. Market Revenue and Forecast, by Type (2021-2034)
13.2.4. Market Revenue and Forecast, by Product (2021-2034)
13.2.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.2.6. UK
13.2.6.1. Market Revenue and Forecast, by End User (2021-2034)
13.2.6.2. Market Revenue and Forecast, by Application (2021-2034)
13.2.6.3. Market Revenue and Forecast, by Type (2021-2034)
13.2.7. Market Revenue and Forecast, by Product (2021-2034)
13.2.8. Market Revenue and Forecast, by Vertical (2021-2034)
13.2.9. Germany
13.2.9.1. Market Revenue and Forecast, by End User (2021-2034)
13.2.9.2. Market Revenue and Forecast, by Application (2021-2034)
13.2.9.3. Market Revenue and Forecast, by Type (2021-2034)
13.2.10. Market Revenue and Forecast, by Product (2021-2034)
13.2.11. Market Revenue and Forecast, by Vertical (2021-2034)
13.2.12. France
13.2.12.1. Market Revenue and Forecast, by End User (2021-2034)
13.2.12.2. Market Revenue and Forecast, by Application (2021-2034)
13.2.12.3. Market Revenue and Forecast, by Type (2021-2034)
13.2.12.4. Market Revenue and Forecast, by Product (2021-2034)
13.2.13. Market Revenue and Forecast, by Vertical (2021-2034)
13.2.14. Rest of Europe
13.2.14.1. Market Revenue and Forecast, by End User (2021-2034)
13.2.14.2. Market Revenue and Forecast, by Application (2021-2034)
13.2.14.3. Market Revenue and Forecast, by Type (2021-2034)
13.2.14.4. Market Revenue and Forecast, by Product (2021-2034)
13.2.15. Market Revenue and Forecast, by Vertical (2021-2034)
13.3. APAC
13.3.1. Market Revenue and Forecast, by End User (2021-2034)
13.3.2. Market Revenue and Forecast, by Application (2021-2034)
13.3.3. Market Revenue and Forecast, by Type (2021-2034)
13.3.4. Market Revenue and Forecast, by Product (2021-2034)
13.3.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.3.6. India
13.3.6.1. Market Revenue and Forecast, by End User (2021-2034)
13.3.6.2. Market Revenue and Forecast, by Application (2021-2034)
13.3.6.3. Market Revenue and Forecast, by Type (2021-2034)
13.3.6.4. Market Revenue and Forecast, by Product (2021-2034)
13.3.7. Market Revenue and Forecast, by Vertical (2021-2034)
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by End User (2021-2034)
13.3.8.2. Market Revenue and Forecast, by Application (2021-2034)
13.3.8.3. Market Revenue and Forecast, by Type (2021-2034)
13.3.8.4. Market Revenue and Forecast, by Product (2021-2034)
13.3.9. Market Revenue and Forecast, by Vertical (2021-2034)
13.3.10. Japan
13.3.10.1. Market Revenue and Forecast, by End User (2021-2034)
13.3.10.2. Market Revenue and Forecast, by Application (2021-2034)
13.3.10.3. Market Revenue and Forecast, by Type (2021-2034)
13.3.10.4. Market Revenue and Forecast, by Product (2021-2034)
13.3.10.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.3.11. Rest of APAC
13.3.11.1. Market Revenue and Forecast, by End User (2021-2034)
13.3.11.2. Market Revenue and Forecast, by Application (2021-2034)
13.3.11.3. Market Revenue and Forecast, by Type (2021-2034)
13.3.11.4. Market Revenue and Forecast, by Product (2021-2034)
13.3.11.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.4. MEA
13.4.1. Market Revenue and Forecast, by End User (2021-2034)
13.4.2. Market Revenue and Forecast, by Application (2021-2034)
13.4.3. Market Revenue and Forecast, by Type (2021-2034)
13.4.4. Market Revenue and Forecast, by Product (2021-2034)
13.4.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.4.6. GCC
13.4.6.1. Market Revenue and Forecast, by End User (2021-2034)
13.4.6.2. Market Revenue and Forecast, by Application (2021-2034)
13.4.6.3. Market Revenue and Forecast, by Type (2021-2034)
13.4.6.4. Market Revenue and Forecast, by Product (2021-2034)
13.4.7. Market Revenue and Forecast, by Vertical (2021-2034)
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by End User (2021-2034)
13.4.8.2. Market Revenue and Forecast, by Application (2021-2034)
13.4.8.3. Market Revenue and Forecast, by Type (2021-2034)
13.4.8.4. Market Revenue and Forecast, by Product (2021-2034)
13.4.9. Market Revenue and Forecast, by Vertical (2021-2034)
13.4.10. South Africa
13.4.10.1. Market Revenue and Forecast, by End User (2021-2034)
13.4.10.2. Market Revenue and Forecast, by Application (2021-2034)
13.4.10.3. Market Revenue and Forecast, by Type (2021-2034)
13.4.10.4. Market Revenue and Forecast, by Product (2021-2034)
13.4.10.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.4.11. Rest of MEA
13.4.11.1. Market Revenue and Forecast, by End User (2021-2034)
13.4.11.2. Market Revenue and Forecast, by Application (2021-2034)
13.4.11.3. Market Revenue and Forecast, by Type (2021-2034)
13.4.11.4. Market Revenue and Forecast, by Product (2021-2034)
13.4.11.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.5. Latin America
13.5.1. Market Revenue and Forecast, by End User (2021-2034)
13.5.2. Market Revenue and Forecast, by Application (2021-2034)
13.5.3. Market Revenue and Forecast, by Type (2021-2034)
13.5.4. Market Revenue and Forecast, by Product (2021-2034)
13.5.5. Market Revenue and Forecast, by Vertical (2021-2034)
13.5.6. Brazil
13.5.6.1. Market Revenue and Forecast, by End User (2021-2034)
13.5.6.2. Market Revenue and Forecast, by Application (2021-2034)
13.5.6.3. Market Revenue and Forecast, by Type (2021-2034)
13.5.6.4. Market Revenue and Forecast, by Product (2021-2034)
13.5.7. Market Revenue and Forecast, by Vertical (2021-2034)
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by End User (2021-2034)
13.5.8.2. Market Revenue and Forecast, by Application (2021-2034)
13.5.8.3. Market Revenue and Forecast, by Type (2021-2034)
13.5.8.4. Market Revenue and Forecast, by Product (2021-2034)
13.5.8.5. Market Revenue and Forecast, by Vertical (2021-2034)
14.1. IBM Corporation
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. Google
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Microsoft
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. AWS
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Oracle
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Acuvate
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. Aivo
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. Artificial Solutions
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. Botsify Inc
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. Creative Virtual Ltd.
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
16.1. About Us
16.2. Glossary of Terms
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