The global conversational AI market size is estimated at USD 15.5 billion in 2024, grew to USD 19.21 billion in 2025 and is predicted to surpass around USD 132.86 billion by 2034, expanding at a CAGR of 23.97% between 2024 and 2034. The North America conversational AI market size accounted for USD 4.65 billion in 2024 and is anticipated to grow at a fastest CAGR of 24.17% during the forecast year.
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Conversational AI Industry Impact
5.2. COVID 19 - Impact Assessment for the Industry
5.3. COVID 19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Conversational AI Market, by Component, 2024-2034
8.1.1. Solutions
8.1.1.1. Market Revenue and Forecast (2021-2034)
8.1.2. Managed Services
8.1.2.1. Market Revenue and Forecast (2021-2034)
8.1.3. Professional Services
8.1.3.1. Market Revenue and Forecast (2021-2034)
9.1. Conversational AI Market, by Type, 2024-2034
9.1.1. Chatbots
9.1.1.1. Market Revenue and Forecast (2021-2034)
9.1.2. Intelligent Virtual Assistant (IVA)
9.1.2.1. Market Revenue and Forecast (2021-2034)
10.1. Conversational AI Market, by Deployment, 2024-2034
10.1.1. On-premises
10.1.1.1. Market Revenue and Forecast (2021-2034)
10.1.2. Cloud
10.1.2.1. Market Revenue and Forecast (2021-2034)
11.1. Conversational AI Market, by Technology, 2024-2034
11.1.1. Natural Language Processing (NLP)
11.1.1.1. Market Revenue and Forecast (2021-2034)
11.1.2. ML and Deep Learning
11.1.2.1. Market Revenue and Forecast (2021-2034)
11.1.3. Automatic Speech Recognition (ASR)
11.1.3.1. Market Revenue and Forecast (2021-2034)
12.1. Conversational AI Market, by End User, 2024-2034
12.1.1. BFSI
12.1.1.1. Market Revenue and Forecast (2021-2034)
12.1.2. Healthcare
12.1.2.1. Market Revenue and Forecast (2021-2034)
12.1.3. IT & Telecom
12.1.3.1. Market Revenue and Forecast (2021-2034)
12.1.4. Retail & eCommerce
12.1.4.1. Market Revenue and Forecast (2021-2034)
12.1.5. Education
12.1.5.1. Market Revenue and Forecast (2021-2034)
12.1.6. Media & Entertainment
12.1.6.1. Market Revenue and Forecast (2021-2034)
12.1.7. Automotive
12.1.7.1. Market Revenue and Forecast (2021-2034)
12.1.8. Others
12.1.8.1. Market Revenue and Forecast (2021-2034)
13.1. North America
13.1.1. Market Revenue and Forecast, by Component (2021-2034)
13.1.2. Market Revenue and Forecast, by Type (2021-2034)
13.1.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.1.4. Market Revenue and Forecast, by Technology (2021-2034)
13.1.5. Market Revenue and Forecast, by End User (2021-2034)
13.1.6. U.S.
13.1.6.1. Market Revenue and Forecast, by Component (2021-2034)
13.1.6.2. Market Revenue and Forecast, by Type (2021-2034)
13.1.6.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.1.6.4. Market Revenue and Forecast, by Technology (2021-2034)
13.1.6.5. Market Revenue and Forecast, by End User (2021-2034)
13.1.7. Rest of North America
13.1.7.1. Market Revenue and Forecast, by Component (2021-2034)
13.1.7.2. Market Revenue and Forecast, by Type (2021-2034)
13.1.7.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.1.7.4. Market Revenue and Forecast, by Technology (2021-2034)
13.1.7.5. Market Revenue and Forecast, by End User (2021-2034)
13.2. Europe
13.2.1. Market Revenue and Forecast, by Component (2021-2034)
13.2.2. Market Revenue and Forecast, by Type (2021-2034)
13.2.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.2.4. Market Revenue and Forecast, by Technology (2021-2034)
13.2.5. Market Revenue and Forecast, by End User (2021-2034)
13.2.6. UK
13.2.6.1. Market Revenue and Forecast, by Component (2021-2034)
13.2.6.2. Market Revenue and Forecast, by Type (2021-2034)
13.2.6.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.2.7. Market Revenue and Forecast, by Technology (2021-2034)
13.2.8. Market Revenue and Forecast, by End User (2021-2034)
13.2.9. Germany
13.2.9.1. Market Revenue and Forecast, by Component (2021-2034)
13.2.9.2. Market Revenue and Forecast, by Type (2021-2034)
13.2.9.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.2.10. Market Revenue and Forecast, by Technology (2021-2034)
13.2.11. Market Revenue and Forecast, by End User (2021-2034)
13.2.12. France
13.2.12.1. Market Revenue and Forecast, by Component (2021-2034)
13.2.12.2. Market Revenue and Forecast, by Type (2021-2034)
13.2.12.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.2.12.4. Market Revenue and Forecast, by Technology (2021-2034)
13.2.13. Market Revenue and Forecast, by End User (2021-2034)
13.2.14. Rest of Europe
13.2.14.1. Market Revenue and Forecast, by Component (2021-2034)
13.2.14.2. Market Revenue and Forecast, by Type (2021-2034)
13.2.14.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.2.14.4. Market Revenue and Forecast, by Technology (2021-2034)
13.2.15. Market Revenue and Forecast, by End User (2021-2034)
13.3. APAC
13.3.1. Market Revenue and Forecast, by Component (2021-2034)
13.3.2. Market Revenue and Forecast, by Type (2021-2034)
13.3.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.3.4. Market Revenue and Forecast, by Technology (2021-2034)
13.3.5. Market Revenue and Forecast, by End User (2021-2034)
13.3.6. India
13.3.6.1. Market Revenue and Forecast, by Component (2021-2034)
13.3.6.2. Market Revenue and Forecast, by Type (2021-2034)
13.3.6.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.3.6.4. Market Revenue and Forecast, by Technology (2021-2034)
13.3.7. Market Revenue and Forecast, by End User (2021-2034)
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by Component (2021-2034)
13.3.8.2. Market Revenue and Forecast, by Type (2021-2034)
13.3.8.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.3.8.4. Market Revenue and Forecast, by Technology (2021-2034)
13.3.9. Market Revenue and Forecast, by End User (2021-2034)
13.3.10. Japan
13.3.10.1. Market Revenue and Forecast, by Component (2021-2034)
13.3.10.2. Market Revenue and Forecast, by Type (2021-2034)
13.3.10.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.3.10.4. Market Revenue and Forecast, by Technology (2021-2034)
13.3.10.5. Market Revenue and Forecast, by End User (2021-2034)
13.3.11. Rest of APAC
13.3.11.1. Market Revenue and Forecast, by Component (2021-2034)
13.3.11.2. Market Revenue and Forecast, by Type (2021-2034)
13.3.11.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.3.11.4. Market Revenue and Forecast, by Technology (2021-2034)
13.3.11.5. Market Revenue and Forecast, by End User (2021-2034)
13.4. MEA
13.4.1. Market Revenue and Forecast, by Component (2021-2034)
13.4.2. Market Revenue and Forecast, by Type (2021-2034)
13.4.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.4.4. Market Revenue and Forecast, by Technology (2021-2034)
13.4.5. Market Revenue and Forecast, by End User (2021-2034)
13.4.6. GCC
13.4.6.1. Market Revenue and Forecast, by Component (2021-2034)
13.4.6.2. Market Revenue and Forecast, by Type (2021-2034)
13.4.6.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.4.6.4. Market Revenue and Forecast, by Technology (2021-2034)
13.4.7. Market Revenue and Forecast, by End User (2021-2034)
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by Component (2021-2034)
13.4.8.2. Market Revenue and Forecast, by Type (2021-2034)
13.4.8.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.4.8.4. Market Revenue and Forecast, by Technology (2021-2034)
13.4.9. Market Revenue and Forecast, by End User (2021-2034)
13.4.10. South Africa
13.4.10.1. Market Revenue and Forecast, by Component (2021-2034)
13.4.10.2. Market Revenue and Forecast, by Type (2021-2034)
13.4.10.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.4.10.4. Market Revenue and Forecast, by Technology (2021-2034)
13.4.10.5. Market Revenue and Forecast, by End User (2021-2034)
13.4.11. Rest of MEA
13.4.11.1. Market Revenue and Forecast, by Component (2021-2034)
13.4.11.2. Market Revenue and Forecast, by Type (2021-2034)
13.4.11.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.4.11.4. Market Revenue and Forecast, by Technology (2021-2034)
13.4.11.5. Market Revenue and Forecast, by End User (2021-2034)
13.5. Latin America
13.5.1. Market Revenue and Forecast, by Component (2021-2034)
13.5.2. Market Revenue and Forecast, by Type (2021-2034)
13.5.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.5.4. Market Revenue and Forecast, by Technology (2021-2034)
13.5.5. Market Revenue and Forecast, by End User (2021-2034)
13.5.6. Brazil
13.5.6.1. Market Revenue and Forecast, by Component (2021-2034)
13.5.6.2. Market Revenue and Forecast, by Type (2021-2034)
13.5.6.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.5.6.4. Market Revenue and Forecast, by Technology (2021-2034)
13.5.7. Market Revenue and Forecast, by End User (2021-2034)
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by Component (2021-2034)
13.5.8.2. Market Revenue and Forecast, by Type (2021-2034)
13.5.8.3. Market Revenue and Forecast, by Deployment (2021-2034)
13.5.8.4. Market Revenue and Forecast, by Technology (2021-2034)
13.5.8.5. Market Revenue and Forecast, by End User (2021-2034)
14.1. Oracle
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. IBM
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Amazon Web Services, Inc.
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. Microsoft
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Avaamo
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Nuance Communications, Inc.
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. FIS
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. SAP SE
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. Artificial Solutions
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. Kore.ai, Inc.
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
16.1. About Us
16.2. Glossary of Terms
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