List of Contents

Speech Analytics Market Size, Share, and Trends 2024 to 2034

The global speech analytics market size was USD 3.82 billion in 2023, calculated at USD 4.42 billion in 2024 and is expected to be worth around USD 18.85 billion by 2034. The market is slated to expand at 15.62% CAGR from 2024 to 2034.

  • Last Updated : September 2024
  • Report Code : 5018
  • Category : ICT

Chapter 1. Introduction

1.1. Research Objective

1.2. Scope of the Study

1.3. Definition

Chapter 2. Research Methodology (Premium Insights)

2.1. Research Approach

2.2. Data Sources

2.3. Assumptions & Limitations

Chapter 3. Executive Summary

3.1. Market Snapshot

Chapter 4. Market Variables and Scope 

4.1. Introduction

4.2. Market Classification and Scope

4.3. Industry Value Chain Analysis

4.3.1. Raw Material Procurement Analysis 

4.3.2. Sales and Distribution Channel Analysis

4.3.3. Downstream Buyer Analysis

Chapter 5. COVID 19 Impact on Speech Analytics Market 

5.1. COVID-19 Landscape: Speech Analytics Industry Impact

5.2. COVID 19 - Impact Assessment for the Industry

5.3. COVID 19 Impact: Global Major Government Policy

5.4. Market Trends and Opportunities in the COVID-19 Landscape

Chapter 6. Market Dynamics Analysis and Trends

6.1. Market Dynamics

6.1.1. Market Drivers

6.1.2. Market Restraints

6.1.3. Market Opportunities

6.2. Porter’s Five Forces Analysis

6.2.1. Bargaining power of suppliers

6.2.2. Bargaining power of buyers

6.2.3. Threat of substitute

6.2.4. Threat of new entrants

6.2.5. Degree of competition

Chapter 7. Competitive Landscape

7.1.1. Company Market Share/Positioning Analysis

7.1.2. Key Strategies Adopted by Players

7.1.3. Vendor Landscape

7.1.3.1. List of Suppliers

7.1.3.2. List of Buyers

Chapter 8. Global Speech Analytics Market, By Component

8.1. Speech Analytics Market, by Component, 2024-2034

8.1.1. Solution

8.1.1.1. Market Revenue and Forecast (2021-2034)

8.1.2. Service

8.1.2.1. Market Revenue and Forecast (2021-2034)

Chapter 9. Global Speech Analytics Market, By Deployment

9.1. Speech Analytics Market, by Deployment, 2024-2034

9.1.1. On-premises

9.1.1.1. Market Revenue and Forecast (2021-2034)

9.1.2. Cloud

9.1.2.1. Market Revenue and Forecast (2021-2034)

Chapter 10. Global Speech Analytics Market, By Enterprise Size 

10.1. Speech Analytics Market, by Enterprise Size, 2024-2034

10.1.1. SMEs

10.1.1.1. Market Revenue and Forecast (2021-2034)

10.1.2. Large Enterprises

10.1.2.1. Market Revenue and Forecast (2021-2034)

Chapter 11. Global Speech Analytics Market, By Vertical 

11.1. Speech Analytics Market, by Vertical, 2024-2034

11.1.1. BFSI

11.1.1.1. Market Revenue and Forecast (2021-2034)

11.1.2. Telecommunications

11.1.2.1. Market Revenue and Forecast (2021-2034)

11.1.3. Healthcare

11.1.3.1. Market Revenue and Forecast (2021-2034)

11.1.4. Retail

11.1.4.1. Market Revenue and Forecast (2021-2034)

11.1.5. Government

11.1.5.1. Market Revenue and Forecast (2021-2034)

11.1.6. Travel & Hospitality

11.1.6.1. Market Revenue and Forecast (2021-2034)

11.1.7. Others

11.1.7.1. Market Revenue and Forecast (2021-2034)

Chapter 12. Global Speech Analytics Market, Regional Estimates and Trend Forecast

12.1. North America

12.1.1. Market Revenue and Forecast, by Component (2021-2034)

12.1.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.1.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.1.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.1.5. U.S.

12.1.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.1.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.1.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.1.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.1.6. Rest of North America

12.1.6.1. Market Revenue and Forecast, by Component (2021-2034)

12.1.6.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.1.6.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.1.6.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.2. Europe

12.2.1. Market Revenue and Forecast, by Component (2021-2034)

12.2.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.2.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.2.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.2.5. UK

12.2.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.2.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.2.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.2.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.2.6. Germany

12.2.6.1. Market Revenue and Forecast, by Component (2021-2034)

12.2.6.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.2.6.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.2.6.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.2.7. France

12.2.7.1. Market Revenue and Forecast, by Component (2021-2034)

12.2.7.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.2.7.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.2.7.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.2.8. Rest of Europe

12.2.8.1. Market Revenue and Forecast, by Component (2021-2034)

12.2.8.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.2.8.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.2.8.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.3. APAC

12.3.1. Market Revenue and Forecast, by Component (2021-2034)

12.3.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.3.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.3.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.3.5. India

12.3.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.3.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.3.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.3.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.3.6. China

12.3.6.1. Market Revenue and Forecast, by Component (2021-2034)

12.3.6.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.3.6.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.3.6.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.3.7. Japan

12.3.7.1. Market Revenue and Forecast, by Component (2021-2034)

12.3.7.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.3.7.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.3.7.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.3.8. Rest of APAC

12.3.8.1. Market Revenue and Forecast, by Component (2021-2034)

12.3.8.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.3.8.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.3.8.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.4. MEA

12.4.1. Market Revenue and Forecast, by Component (2021-2034)

12.4.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.4.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.4.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.4.5. GCC

12.4.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.4.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.4.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.4.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.4.6. North Africa

12.4.6.1. Market Revenue and Forecast, by Component (2021-2034)

12.4.6.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.4.6.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.4.6.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.4.7. South Africa

12.4.7.1. Market Revenue and Forecast, by Component (2021-2034)

12.4.7.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.4.7.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.4.7.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.4.8. Rest of MEA

12.4.8.1. Market Revenue and Forecast, by Component (2021-2034)

12.4.8.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.4.8.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.4.8.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.5. Latin America

12.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.5.5. Brazil

12.5.5.1. Market Revenue and Forecast, by Component (2021-2034)

12.5.5.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.5.5.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.5.5.4. Market Revenue and Forecast, by Vertical (2021-2034)

12.5.6. Rest of LATAM

12.5.6.1. Market Revenue and Forecast, by Component (2021-2034)

12.5.6.2. Market Revenue and Forecast, by Deployment (2021-2034)

12.5.6.3. Market Revenue and Forecast, by Enterprise Size (2021-2034)

12.5.6.4. Market Revenue and Forecast, by Vertical (2021-2034)

Chapter 13. Company Profiles

13.1. Avaya LLC

13.1.1. Company Overview

13.1.2. Product Offerings

13.1.3. Financial Performance

13.1.4. Recent Initiatives

13.2. Avaya LLC

13.2.1. Company Overview

13.2.2. Product Offerings

13.2.3. Financial Performance

13.2.4. Recent Initiatives

13.3. CallCabinet

13.3.1. Company Overview

13.3.2. Product Offerings

13.3.3. Financial Performance

13.3.4. Recent Initiatives

13.4. CallMiner

13.4.1. Company Overview

13.4.2. Product Offerings

13.4.3. Financial Performance

13.4.4. Recent Initiatives

13.5. Cogito

13.5.1. Company Overview

13.5.2. Product Offerings

13.5.3. Financial Performance

13.5.4. Recent Initiatives

13.6. Convin

13.6.1. Company Overview

13.6.2. Product Offerings

13.6.3. Financial Performance

13.6.4. Recent Initiatives

13.7. Five9

13.7.1. Company Overview

13.7.2. Product Offerings

13.7.3. Financial Performance

13.7.4. Recent Initiatives

13.8. Genesys

13.8.1. Company Overview

13.8.2. Product Offerings

13.8.3. Financial Performance

13.8.4. Recent Initiatives

13.9. GreyLabs AI

13.9.1. Company Overview

13.9.2. Product Offerings

13.9.3. Financial Performance

13.9.4. Recent Initiatives

13.10. Invoca

13.10.1. Company Overview

13.10.2. Product Offerings

13.10.3. Financial Performance

13.10.4. Recent Initiatives

Chapter 14. Research Methodology

14.1. Primary Research

14.2. Secondary Research

14.3. Assumptions

Chapter 15. Appendix

15.1. About Us

15.2. Glossary of Terms

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