The global information technology service management market size is calculated at USD 15.44 billion in 2025 and is forecasted to reach around USD 51.93 billion by 2034, accelerating at a CAGR of 14.43% from 2025 to 2034. The North America market size surpassed USD 5.53 billion in 2024 and is expanding at a CAGR of 14.57% during the forecast period. The market sizing and forecasts are revenue-based (USD Million/Billion), with 2024 as the base year.
1.1. Research Objective
1.2. Scope of the Study
1.3. Definition
2.1. Research Approach
2.2. Data Sources
2.3. Assumptions & Limitations
3.1. Market Snapshot
4.1. Introduction
4.2. Market Classification and Scope
4.3. Industry Value Chain Analysis
4.3.1. Raw Material Procurement Analysis
4.3.2. Sales and Distribution Channel Analysis
4.3.3. Downstream Buyer Analysis
5.1. COVID-19 Landscape: Information Technology Service Management Industry Impact
5.2. COVID-19 Impact Assessment for the Industry
5.3. COVID-19 Impact: Global Major Government Policy
5.4. Market Trends and Opportunities in the COVID-19 Landscape
6.1. Market Dynamics
6.1.1. Market Drivers
6.1.2. Market Restraints
6.1.3. Market Opportunities
6.2. Porter’s Five Forces Analysis
6.2.1. Bargaining power of suppliers
6.2.2. Bargaining power of buyers
6.2.3. Threat of substitute
6.2.4. Threat of new entrants
6.2.5. Degree of competition
7.1.1. Company Market Share/Positioning Analysis
7.1.2. Key Strategies Adopted by Players
7.1.3. Vendor Landscape
7.1.3.1. List of Suppliers
7.1.3.2. List of Buyers
8.1. Information Technology Service Management Market, by Component
8.1.1. Solution
8.1.1.1. Market Revenue and Forecast
8.1.2. Services
8.1.2.1. Market Revenue and Forecast
9.1. Information Technology Service Management Market, by Technology
9.1.1. Performance Management
9.1.1.1. Market Revenue and Forecast
9.1.2. Configuration Management
9.1.2.1. Market Revenue and Forecast
9.1.3. Network Management
9.1.3.1. Market Revenue and Forecast
9.1.4. Database Management System
9.1.4.1. Market Revenue and Forecast
9.1.5. Others
9.1.5.1. Market Revenue and Forecast
10.1. Information Technology Service Management Market, by Deployment Mode
10.1.1. Cloud
10.1.1.1. Market Revenue and Forecast
10.1.2. On-Premises
10.1.2.1. Market Revenue and Forecast
11.1. Information Technology Service Management Market, by Enterprise Size
11.1.1. SMEs
11.1.1.1. Market Revenue and Forecast
11.1.2. Large Enterprises
11.1.2.1. Market Revenue and Forecast
12.1. Information Technology Service Management Market, by Industry Vertical
12.1.1. IT & Telecom
12.1.1.1. Market Revenue and Forecast
12.1.2. BFSI
12.1.2.1. Market Revenue and Forecast
12.1.3. Retail & E-commerce
12.1.3.1. Market Revenue and Forecast
12.1.4. Healthcare
12.1.4.1. Market Revenue and Forecast
12.1.5. Energy & Utilities
12.1.5.1. Market Revenue and Forecast
12.1.6. Government
12.1.6.1. Market Revenue and Forecast
12.1.7. Others
12.1.7.1. Market Revenue and Forecast
13.1. North America
13.1.1. Market Revenue and Forecast, by Component
13.1.2. Market Revenue and Forecast, by Technology
13.1.3. Market Revenue and Forecast, by Deployment Mode
13.1.4. Market Revenue and Forecast, by Enterprise Size
13.1.5. Market Revenue and Forecast, by Industry Vertical
13.1.6. U.S.
13.1.6.1. Market Revenue and Forecast, by Component
13.1.6.2. Market Revenue and Forecast, by Technology
13.1.6.3. Market Revenue and Forecast, by Deployment Mode
13.1.6.4. Market Revenue and Forecast, by Enterprise Size
13.1.6.5. Market Revenue and Forecast, by Industry Vertical
13.1.7. Rest of North America
13.1.7.1. Market Revenue and Forecast, by Component
13.1.7.2. Market Revenue and Forecast, by Technology
13.1.7.3. Market Revenue and Forecast, by Deployment Mode
13.1.7.4. Market Revenue and Forecast, by Enterprise Size
13.1.7.5. Market Revenue and Forecast, by Industry Vertical
13.2. Europe
13.2.1. Market Revenue and Forecast, by Component
13.2.2. Market Revenue and Forecast, by Technology
13.2.3. Market Revenue and Forecast, by Deployment Mode
13.2.4. Market Revenue and Forecast, by Enterprise Size
13.2.5. Market Revenue and Forecast, by Industry Vertical
13.2.6. UK
13.2.6.1. Market Revenue and Forecast, by Component
13.2.6.2. Market Revenue and Forecast, by Technology
13.2.6.3. Market Revenue and Forecast, by Deployment Mode
13.2.7. Market Revenue and Forecast, by Enterprise Size
13.2.8. Market Revenue and Forecast, by Industry Vertical
13.2.9. Germany
13.2.9.1. Market Revenue and Forecast, by Component
13.2.9.2. Market Revenue and Forecast, by Technology
13.2.9.3. Market Revenue and Forecast, by Deployment Mode
13.2.10. Market Revenue and Forecast, by Enterprise Size
13.2.11. Market Revenue and Forecast, by Industry Vertical
13.2.12. France
13.2.12.1. Market Revenue and Forecast, by Component
13.2.12.2. Market Revenue and Forecast, by Technology
13.2.12.3. Market Revenue and Forecast, by Deployment Mode
13.2.12.4. Market Revenue and Forecast, by Enterprise Size
13.2.13. Market Revenue and Forecast, by Industry Vertical
13.2.14. Rest of Europe
13.2.14.1. Market Revenue and Forecast, by Component
13.2.14.2. Market Revenue and Forecast, by Technology
13.2.14.3. Market Revenue and Forecast, by Deployment Mode
13.2.14.4. Market Revenue and Forecast, by Enterprise Size
13.2.15. Market Revenue and Forecast, by Industry Vertical
13.3. APAC
13.3.1. Market Revenue and Forecast, by Component
13.3.2. Market Revenue and Forecast, by Technology
13.3.3. Market Revenue and Forecast, by Deployment Mode
13.3.4. Market Revenue and Forecast, by Enterprise Size
13.3.5. Market Revenue and Forecast, by Industry Vertical
13.3.6. India
13.3.6.1. Market Revenue and Forecast, by Component
13.3.6.2. Market Revenue and Forecast, by Technology
13.3.6.3. Market Revenue and Forecast, by Deployment Mode
13.3.6.4. Market Revenue and Forecast, by Enterprise Size
13.3.7. Market Revenue and Forecast, by Industry Vertical
13.3.8. China
13.3.8.1. Market Revenue and Forecast, by Component
13.3.8.2. Market Revenue and Forecast, by Technology
13.3.8.3. Market Revenue and Forecast, by Deployment Mode
13.3.8.4. Market Revenue and Forecast, by Enterprise Size
13.3.9. Market Revenue and Forecast, by Industry Vertical
13.3.10. Japan
13.3.10.1. Market Revenue and Forecast, by Component
13.3.10.2. Market Revenue and Forecast, by Technology
13.3.10.3. Market Revenue and Forecast, by Deployment Mode
13.3.10.4. Market Revenue and Forecast, by Enterprise Size
13.3.10.5. Market Revenue and Forecast, by Industry Vertical
13.3.11. Rest of APAC
13.3.11.1. Market Revenue and Forecast, by Component
13.3.11.2. Market Revenue and Forecast, by Technology
13.3.11.3. Market Revenue and Forecast, by Deployment Mode
13.3.11.4. Market Revenue and Forecast, by Enterprise Size
13.3.11.5. Market Revenue and Forecast, by Industry Vertical
13.4. MEA
13.4.1. Market Revenue and Forecast, by Component
13.4.2. Market Revenue and Forecast, by Technology
13.4.3. Market Revenue and Forecast, by Deployment Mode
13.4.4. Market Revenue and Forecast, by Enterprise Size
13.4.5. Market Revenue and Forecast, by Industry Vertical
13.4.6. GCC
13.4.6.1. Market Revenue and Forecast, by Component
13.4.6.2. Market Revenue and Forecast, by Technology
13.4.6.3. Market Revenue and Forecast, by Deployment Mode
13.4.6.4. Market Revenue and Forecast, by Enterprise Size
13.4.7. Market Revenue and Forecast, by Industry Vertical
13.4.8. North Africa
13.4.8.1. Market Revenue and Forecast, by Component
13.4.8.2. Market Revenue and Forecast, by Technology
13.4.8.3. Market Revenue and Forecast, by Deployment Mode
13.4.8.4. Market Revenue and Forecast, by Enterprise Size
13.4.9. Market Revenue and Forecast, by Industry Vertical
13.4.10. South Africa
13.4.10.1. Market Revenue and Forecast, by Component
13.4.10.2. Market Revenue and Forecast, by Technology
13.4.10.3. Market Revenue and Forecast, by Deployment Mode
13.4.10.4. Market Revenue and Forecast, by Enterprise Size
13.4.10.5. Market Revenue and Forecast, by Industry Vertical
13.4.11. Rest of MEA
13.4.11.1. Market Revenue and Forecast, by Component
13.4.11.2. Market Revenue and Forecast, by Technology
13.4.11.3. Market Revenue and Forecast, by Deployment Mode
13.4.11.4. Market Revenue and Forecast, by Enterprise Size
13.4.11.5. Market Revenue and Forecast, by Industry Vertical
13.5. Latin America
13.5.1. Market Revenue and Forecast, by Component
13.5.2. Market Revenue and Forecast, by Technology
13.5.3. Market Revenue and Forecast, by Deployment Mode
13.5.4. Market Revenue and Forecast, by Enterprise Size
13.5.5. Market Revenue and Forecast, by Industry Vertical
13.5.6. Brazil
13.5.6.1. Market Revenue and Forecast, by Component
13.5.6.2. Market Revenue and Forecast, by Technology
13.5.6.3. Market Revenue and Forecast, by Deployment Mode
13.5.6.4. Market Revenue and Forecast, by Enterprise Size
13.5.7. Market Revenue and Forecast, by Industry Vertical
13.5.8. Rest of LATAM
13.5.8.1. Market Revenue and Forecast, by Component
13.5.8.2. Market Revenue and Forecast, by Technology
13.5.8.3. Market Revenue and Forecast, by Deployment Mode
13.5.8.4. Market Revenue and Forecast, by Enterprise Size
13.5.8.5. Market Revenue and Forecast, by Industry Vertical
14.1. Atlassian
14.1.1. Company Overview
14.1.2. Product Offerings
14.1.3. Financial Performance
14.1.4. Recent Initiatives
14.2. BMC Software, Inc.
14.2.1. Company Overview
14.2.2. Product Offerings
14.2.3. Financial Performance
14.2.4. Recent Initiatives
14.3. Broadcom
14.3.1. Company Overview
14.3.2. Product Offerings
14.3.3. Financial Performance
14.3.4. Recent Initiatives
14.4. Cloud Software Group, Inc
14.4.1. Company Overview
14.4.2. Product Offerings
14.4.3. Financial Performance
14.4.4. Recent Initiatives
14.5. Freshworks Inc.
14.5.1. Company Overview
14.5.2. Product Offerings
14.5.3. Financial Performance
14.5.4. Recent Initiatives
14.6. Hewlett Packard Enterprise Development LP
14.6.1. Company Overview
14.6.2. Product Offerings
14.6.3. Financial Performance
14.6.4. Recent Initiatives
14.7. IBM Corporation
14.7.1. Company Overview
14.7.2. Product Offerings
14.7.3. Financial Performance
14.7.4. Recent Initiatives
14.8. Ivanti.
14.8.1. Company Overview
14.8.2. Product Offerings
14.8.3. Financial Performance
14.8.4. Recent Initiatives
14.9. Open Text
14.9.1. Company Overview
14.9.2. Product Offerings
14.9.3. Financial Performance
14.9.4. Recent Initiatives
14.10. ServiceNow.
14.10.1. Company Overview
14.10.2. Product Offerings
14.10.3. Financial Performance
14.10.4. Recent Initiatives
15.1. Primary Research
15.2. Secondary Research
15.3. Assumptions
16.1. About Us
16.2. Glossary of Terms
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