Case Management Software Market Size, Share and Trends 2024 to 2034

Case Management Software Market Size and Forecast 2024 to 2034

The global case management software market size accounted for USD 8.26 billion in 2024 and is expected to exceed around USD 24.09 billion by 2034, growing at a solid CAGR of 11.30% from 2024 to 2034. The demand for case management software market is driven by concerns about automation, cloud technologies, efficiency, and better customer satisfaction. 

Case Management Software Market Key Takeaways

• North America dominated the global case management software market with the largest market share of 41% in 2023.
• Asia Pacific is anticipated to grow at a notable CAGR of 13.7% during the forecast period.
• By component, the solution segment accounted for the biggest market share of 67% in 2023.
• By component, the service segment is expected to witness significant growth in the market during the forecast period.
• By enterprise size, the large enterprises segment contributed the highest market share of 59% in 2023.
• By enterprise size, the SME segment is anticipated to grow significantly in the market during the forecast period.
• By deployment, the cloud segment has held the biggest market share of  61% in 2023.
• By deployment, the on-premise segment is expected to grow at the fastest rate in the market over the forecast period.
• By end-use, the telecom & IT segment recorded the highest market share of 20% in 2023.
• By end-use, the manufacturing segment is expected to grow at the fastest rate in the market over the forecast period.

U.S. Case Management Software Market Size and Growth 2024 to 2034

The U.S. case management software market size is evaluated at USD 2.37 billion in 2024 and is projected to be worth around USD 7.05 billion by 2034, growing at a CAGR of 11.49% from 2024 to 2034.

North America led the global case management software market in 2023.  The healthcare and financial services industries of North America require industry-specific regulatory compliance. Case management software observes these regulations since this type of software supplies tools for tracking, managing, and documenting compliance activities. 

Several global industries, such as healthcare, legal services, and government entities, are adopting digital solutions, products, and services across industries that propel market growth. Various organizations are gradually embracing case management software to automate and modernize their processes. Such a shift assists in minimizing the amount of paperwork, preventing mistakes, and enhancing overall performance.

Asia Pacific is anticipated to grow notably in the case management software market during the forecast period. The region is experiencing a robust wave of digital transformation across many industries such as healthcare, financial, and government. Businesses are engaging in case management software for the purpose of digitalization in order to reduce costs and work more effectively. The digital transformation of the public sector is resulting in higher adoption of case management solutions that will assist with case management and data processing.

• In October 2023, SymphonyAI launched the Sensa Investigation Hub, targeting to enhance the financial crimes for the institutions in the Asia Pacific (APAC). The working model known as the SENSA Investigation Hub is that sciences involve generative AI in investigation and in generating reports faster and more accurately than conventional systems.

Market Overview

The case management software market provides solution meant to facilitate different stages related to case management occurring across diverse industries, such as legal, healthcare, social services, and customer service. It incorporates features of document handling, collaboration, project organization, and reporting and analysis and is intended for improving processes and decision-making.

The case management software market has the advantage of reducing paperwork and providing data that can be easily retrieved in real-time and by the use of centrally managed cases, thus issuing real-time status updates and also increasing customer satisfaction through individualized and transparent correspondence. Case management is a process that has five main activities: planning, assessment, facilitation, evaluation, and monitoring.

Some case management software

How is Artificial Intelligence (AI) Changing the Case Management Software Market?

Artificial Intelligence (AI) and machine learning are rapidly being incorporated into the case management software market. Increased compliance pressures from industries across banking and financial services, insurance, and government are forcing organizations to implement case management systems for improved compliance and risk. AI-applied legal case management means the utilization of artificial intelligence technology in managing certain aspects of legal cases, including document management, the assignment of tasks, timelines, and communication. There are many advantages of automating legal case management. These include efficiency, accuracy, and organization. With the help of repetitive activities and the offer of smart solutions, lawyers can focus on the sensitive and strategic aspects of their cases.

Case Management Software Market Growth Factors

• Rising demand for automation: The rising need for automation in most industries and processes, including healthcare, legal, and financial, is driving the case management software market.
• Regulatory compliance and data security: This software ensures compliance by controlling and storing information to prevent unauthorized access and also enforcing documentation through the system, hence minimizing risks that originate from manual work.
• Cloud adoption and integration: The use of web-based case management solutions is increasing because of the advantage of flexibility, the ability to grow with an organization, and the cost benefits.
• Increased adoption in small and medium enterprises (SMEs): Small organizations realize that the costs of implementation are declining, and cloud solutions are increasingly becoming cheaper, forcing them to embrace these tools to make operations more efficient and provide added value.
• Integration of AI: Implementation of artificial intelligence, and analytics in case management systems is helping organizations to get effective results from their case data. AI-driven tools that can maximize efficiency in distribution and thus density the growth of the market.

Market Scope

Market Dynamics

Driver

Increasing sales of medical case management software

Medical case management software is gradually finding its way into hospitals, social services organizations, mental health clinics, and non-profit organizations. It assists in developing the treatment plans, appointment timings, and also billing systems of the healthcare organization. There has been an increase in the adoption of advanced case management solutions in healthcare organizations, which has had a constructive impact on the growth of the case management solution market. The healthcare setting relates to several things: planning, paperwork, billing, and other planned and emergent activities, right from appointments, check-ups, treatments, insurance claims, and any issues pertaining to any of their stages.

• In November 2024, Mimics Flow Case Management solution was launched for hospital-based point of care by Materialise. The new offering enables the execution of quality management when engaging with 3D processes or running smart point-of-care/ 3D printing, which helps clinicians, lab leaders, and engineers respond to each other.

Restraint

Lack of awareness and trust

The limiting factor for the case management software market growth is the organization’s unwillingness to migrate from traditional systems to new solutions. The core of many companies across industries, such as healthcare, government, and legal services, is still heavily invested in applications and processes that may have been put in place for several years. As organizations move from traditional case management systems, there may be substantial expenses to be met in buying new software, creating the new system, and training staff to use it. Moreover, the processes of transferring historical data from old systems to new systems might generate concerns over data accuracy and security.

Opportunity

Rising demand for workflow automation

The trend in the case management software market is the increasing demand for the case management software market. Many organizations realize the need to automate many redundant functions, and there has been a rising call for case management tools that improve organizational functions and minimize human errors. Automation in case management supports the enhancement of the speed and accuracy of processing a case by automating what is traditionally known as ordinary tasks, which include data entry, letter generation, messages, and more. This shift towards automation is particularly significant in those industries with considerable caseloads and paperwork, such as healthcare, legal, and financial.

Component Insights

The solution segment accounted for the biggest share of the case management software market in 2023. The different sectors, such as legal, healthcare, insurance, and government bodies, are seeking case management solutions that allow for different forms of cases, processes, and regulations. These solutions enable organizations to gain control over operational requirements for processing cases more effectively and efficiently. Case management solutions are applications designed to assist in complex processes, such as handling an incoming application, processing a submitted claim, addressing a complaint, or managing a claim progressing to litigation.

The service segment is expected to witness significant growth in the case management software market during the forecast period. It offers solutions to suit industries' needs, which can improve service, quality, and customer satisfaction. The AI-automated services assist corporations in a number of ways, including the elimination of time-consuming and superfluous tasks and the introduction of intelligent case management and resolution.

Enterprise Size Insights

The large enterprises segment led the global case management software market in 2023. Large businesses generally work in regulated environments where compliance with set standards and laws is paramount. The case management software helps provide compliance such as in terms of processes where caseload activities are automated, documenting compliance processes and an audit trail of certain processes, and security features of storage and data management. Large enterprises deal with huge systems or software through which they acquire a vast quantity of data; thus, the concern for large volumes of enterprise data has led to the increased adoption of case management software in large firms.

• In August 2023, YoCierge, a record retrieval services vendor based in the U.S. that fully interfaced with Assembly Software’s Neos for legal case management, addressed the growing need for immediate and comprehensive medical records needed by its clients that previously labor-intensive processes for the staff. This integration combines the features of both platforms to ensure an easy transition between the medical and legal fields.

The SME segment is anticipated to grow significantly in the case management software market during the forecast period. Cloud-based case management software has a factor of scaling and cost-effectiveness, which is fundamentally advantageous for SMEs with limited IT facilities or capital. These also provide remote access, helping SMEs to be more adaptable to current work arrangements as remote work most SMEs have embraced digital evolution. The market is rapidly growing due to the transition of most of the companies to automated workflow systems.

Deployment Insights

The cloud segment held the largest share of the case management software market in 2023.  Cloud-based case management allows organizations to access the most important case files on time and in their updated versions. The Cloud providers have been improving their security measures, providing encrypted storage of data, auto backup of data, and compliance with various regulations, including GDPR and HIPAA. This, combined with the growing adoption of cloud-based software platforms across various enterprises, has led to a steadily growing need for case management solutions. The increasing popularity of digital technology, along with the advanced use of legal workflow management systems in financial organizations.

• In October 2023, Clarra Inc., a practice management software firm, launched its new generation cloud-based legal case management SaaS application designed for docket-centric legal practice alone. A cloud-based technological foundation is designed to simplify the way multiple firms approach a legal case. Clarra, Inc. solves the problem of affordable yet relevant legal software that supports litigation-type processes.

The on-premise segment is expected to grow at the fastest rate in the case management software market over the forecast period. Case management software and data are contained within an organization, which means that it can have full control of access and storage, minimizing the risk of data breaches. On-premise case management software is a software solution that is installed and run on an organization's own hardware and infrastructure. The organization is liable for the software's maintenance, updates, and security. 

End-use Insights

The telecom & IT segment held the largest share of the case management software market in 2023. The telecom companies are extending telecom services to more and more people, and the burden of entertaining more complaints and phone calls or other services is also increasing. These include telecom and IT firms that use the case management system for information storage, data tracking, recording, and documentation services. That can make operations less time-consuming, deliver the best services to customers, and even eliminate the participation of people in processes.

The manufacturing segment is expected to grow at the fastest rate in the case management software market over the forecast period. The usage of AI along with IoT in manufacturing drives the need for greater case management adoption. These technologies are integrated to support the use of powerful analytical tools such as predictive maintenance, real-time monitoring, and case generation of possible equipment failures or production problems. Thus, manufacturers have the chance to minimize downtime, decrease the risks of operations, and enhance efficiency. Manufacturing companies can benefit from case management software by making the various processes efficient, managing information in one place, and minimizing errors.

Case Management Software Market Companies

• IBM
• AINS, LLC, DBA OPUS
• Appian
• Hyland Software, Inc.
• Microsoft
• Newgen Software Technologies Limited
• Pegasystems Inc.
• Salesforce, Inc.
• SAS Institute Inc.
• ServiceNow

Latest Announcements by Industry Leaders

• In March 2024, Appian introduced the Appian Case Management Studio.  This is an AI-powered, modular designer that empowers users to construct case management applications that fit the organization perfectly within a short duration. It enables work teams to incorporate case data, systems, and people into core business operations, client interfacing or employee identification, and compliance bodies’ processes. 

Recent Developments

• In September 2024, REcore introduced new and improved compliance case management and task/issue tracking products for the MLS. These innovative tools are now online and accessible to all MLSs and other real estate bodies together with the REcenterhub environment a major step up in vital compliance and internal processes administered by today’s structured groups of real estate specialists.
• In June 2024, Quinte Financial Technologies (Quinte), which specializes in being an expert technology services provider to the FIs or banks worldwide, started using its case management platform to help FIs with increasing volumes of disputes and frauds.
• In November 2023, the U.S.-based software company ServiceNow partnered with AWS to enhance case management by linking its Customer Service Management (CSM) platform with Amazon Connect. This collaboration seeks to assist companies in optimizing contact center functions by utilizing AWS AI capabilities within ServiceNow processes.

Segments Covered in the Report

By Component

• Solution
• Service
• Managed Services
• Professional Services

By Deployment

• On-Premise
• Cloud

By Enterprise Size

• SME’s
• Large Enterprises

By End-use

• Telecom and IT
• Retail
• Government
• Healthcare
• BFSI
• Manufacturing
• Other

By Geography

• North America
• Asia Pacific
• Europe
• Latin America
• Middle East and Africa