Hardware Support Services Market Size, Share, and Trends 2024 to 2034

Hardware Support Services Market Size and Forecast 2024 to 2034

The global hardware support services market size is estimated at USD 1.26 trillion in 2024 and is anticipated to reach around USD 3 trillion by 2034, expanding at a CAGR of 9.02% from 2024 to 2034. Rapid advancements in IT infrastructure is driving the growth of the global hardware support services market.

Key Takeaways

• By geography, the North America region lead the global market. 
• By type, the networking support services segment dominates the global market.
• By mode, the offline segment leads the global market.
• By warranty type, the in-warranty segment is dominating the global market.

Market Overview

Physical parts of any device, such as the display, keyboard, touchpad or speakers, are considered hardware. Every hardware requires a remedial service and maintenance time-to-time that optimizes the hardware. Hardware support services are widely implemented to improve corporate operations. Hardware support services provide ongoing technical assistance for various devices like laptops, computers, smartphones and cameras. 

Small or medium-sized and large-scale companies or organizations employ hardware support services on a contract basis. The maintenance of hardware systems regularly is vital for companies and organizations. The threat of hardware damage or significant data loss, as well as a disrupted work cycle, has forced companies to adopt hardware support services. The electrical circulation system involved in any device produces heat while performing tasks. 

Hardware support services provide a proper clean-up for such devices, enhancing the device's overall lifespan. Routine hardware maintenance offers heightened protection from any damage to the device. Traditionally, companies were focused on software maintenance by overlooking hardware support services. But the growing awareness about the overall benefits of hardware support services has attracted companies to invest in the services; this has fueled the growth of the global hardware support services market. 

The hardware support services generally include hardware replacement, hardware repair and technical assistance for devices. Hardware replacement is performed on smartphone batteries and camera displays, which removes damaged or old hardware for replacement with a productive one. Hardware repair is considered the most preferred service in the global hardware support services market, and hardware repair is more cost-effective than a total replacement of hardware. 

Hardware repairing is performed on devices such as smartphones, laptops and computers to reset touch pads, keyboards or cables. Technical assistance in the hardware support service market is provided on targeted hardware-related problems remotely or via on-site support. Hardware support services offer enhanced efficiency and productivity for companies. 

The hardware support services market includes sales of support services, advancement in services and expansion of major key players in the global market via strategic partnerships, collaborations and contracts. Phones, IT, Emails, Videos and Robots are major end-users or applications in the global hardware support services market. 

Market Scope

Market Dynamics

The global hardware support services market is anticipated to grow during the forecast period of 2023-2032 owing to companies' rapid adoption of cloud-based solutions. Increased economic growth in regions such as North America and Europe has boosted the overall growth of the hardware support services market. Several governments across the world are focusing on the creation of smart cities, and the development of smart cities requires advanced hardware products. This is a major driver for the growth of the global hardware support services market. 

The rapidly developing IT industry across the globe has propelled the market's growth. The increased size of the computer repair market has brought vast opportunities for the hardware support services market to grow. 

The boosted sale of electronic devices such as laptops, computers, printers and smartphones after the Covid-19 pandemic is considered a driving factor for the growth of the hardware support services market. Considering the multiple drivers, the global hardware support services market will witness significant growth in the upcoming years. 

On the other hand, the need for more skilled professionals to manage the hardware support services for phones, laptops, computers, and other electronic devices is likely to hamper the growth of the global hardware support services market. Along with this, the excessive cost associated with the services and training phase required in the industry is a major restraining factor for the market's growth. 

Higher labor costs related to hardware maintenance will likely create an obstacle to market growth. However, increasing awareness for hardware maintenance will combat such obstacles/restraining factors and fuel the development of the overall global hardware support services market during the forecasted period of 2024 – 2034. 

Covid-19 impacts:

In March 2020, the World Health Organization (WHO) declared the spread of coronavirus as a global pandemic which led to a worldwide lockdown. Due to public health concerns, all industries and their manufacturing units were forced to shut down. The majority of economic activities were hampered during this period. Almost every industry was severely affected due to the spread of the deadly coronavirus. 

The rapid spread of coronavirus has impacted adversely on the global hardware support services market due to the disruption of the supply chain. Imposed trade restrictions in almost every region to contain the spread of the virus has negatively affected the market's overall economy. 

The prolonged lockdown forced people to work from home, which impacted the production capacity of the components required in the hardware support services market. The restrictions on moving during the pandemic affected the on-site technical assistance segment of the global hardware support services market.

The component shortage also resulted in the supply and demand cycle imbalance. The closure of companies, halt in production and lack of workforce on-site created multiple operational challenges for the hardware support services market. The hardware support services market companies are recovering from financial losses during the Covid-19 pandemic. 

Mode Insights

Based on mode, the hardware support services market is segmented into online and offline. The offline segment dominates the global hardware support services market. In the offline mode, the device interfaces with a single system, either a display system or a peripheral system. The offline mode is quite helpful in the hardware support service for troubleshooting malfunctions.

The service allows preventive and corrective maintenance performance with the offline mode in hardware support. Preventative maintenance includes self-checks and diagnostics. On the other hand, troubleshooting the device and replacing or repairing defective parts are done with curative care. The online mode segment is expected to show a significant increase during the forecast period owing to the capability of providing services for devices with extensive data or internal storage. 

Type Insights

Based on type, the hardware support services market is segmented into the computer and peripheral support services, storage and server support services, networking support services and other hardware support services. The networking support services segment dominates the global hardware support services market, focusing on maintaining existing networks. Most companies and businesses prefer networking support services due to the increasing demand for continuous interconnectivity.

LAN network set-up and maintenance, firewall set-up and troubleshooting are a few hardware support services offered under the networking support segment. Considering the wide range of benefits provided by networking support services, the segment is expected to boost during the forecast period. 

Warranty Type Insights

Based on warranty, the hardware support services market is segmented into in-warranty and out-of-warranty. The in-warranty is a leading segment in the global hardware support services market. In-warranty segment is growing owing to the extended warranty offered during hardware repair services. In warranty hardware, support services provide replacement and repair of hardware for consumer satisfaction.

In-warranty hardware products cover defects or damage considered by the manufacturers. Generally, an agreement is provided by the manufacturers or company to the customer to ensure a warranty. The original manufacturer and company don't consider the defects or any physical damage to hardware in the out of warranty. 

Regional Insights

Geographically, North America dominates the global hardware support services market. The rapid adoption of cloud computing by many sectors has boosted the demand for various hardware products. The rising demand for electronic devices during the Covid-19 pandemic has surged the demand for hardware support services in North America. 

The U.S. and Canada are considered the most significant contributors to North America's hardware support services market. Europe holds the highest revenue share after North America in the hardware support services market. Several European governments are focused on adopting the smart city concept, which boosts the demand for computer hardware products. The increased demand for computer hardware products will show significant growth in the hardware support services market.

The presence of small and large key players in the market has contributed to the development of the market in Europe in recent years. Asia Pacific and Latin America are the fastest-growing global hardware support services market. Brazil and Mexico will witness a significant increase in the revenue share of the hardware support services market for Latin America during the forecast period of 2023-2032.

Increased IT spending and cloud computing deployment by companies are considered major driving factors for the market's growth in Asia Pacific. China and India are significant contributors to the hardware support services market. The market growth in the Middle East and Africa is still steady.

Advancement in IT infrastructure will likely boost the hardware support services market growth in the Middle East and Africa. Increasing focus on smart city development in gulf countries in the Middle East will show an increased demand for hardware products to manage data and enhance productivity, boosting the growth of the hardware support services market in the Middle East.

Hardware Support Services Market Companies

• Computer Sciences Corporation
• IBM
• HP
• Dx Technology
• Intel Corporation
• Cisco Systems, Inc.
• Dell Technologies
• Accenture

Recent Developments

• In December 2022, Indian Oil Corporation selected Reliance Jio to manage network services for its petrol pumps. Reliance Jio will provide 24x7 real-time monitoring by connecting Indian Oil Corporation's 7200 sites with SD-WAN managed service solutions for the next five years.
• In December 2022, a global leader in P.C., android and Mac system health technology, PC-Doctor, announced the release of an updated version of its popular diagnostic kit ‘Service Center 15’. The updated version includes Intel Raptor Lake Support in Windows, improved Intel, RealTek and MediTek service support, Intel Madisson Peak Bluetooth support and multiple improvements for Apple system support. 
• In December 2022, a leading provider of hardware services, enterprise solutions, cloud computing and I.T. solutions, Compuage, announced that the company had been chosen as a value-added distributor for Bosch Limited for the supply of CCTV surveillance in the territory of India. Compuage will provide all sorts of hardware services to Bosch Limited during the service. 
• In December 2022, a leading global provider of contact center solutions, RingCentral, announced its new device as a Service (DaaS) to simplify hardware procurement. This Daas allows businesses to procure and deploy smartphone, video and contact center hardware solution providers such as Jabra, Poly and Logitech at low upfront costs. 
• In December 2022, a leading company providing network solutions, Edgecore Networks, introduced its new high-performance enterprise solution. This enables enterprises to upgrade their existing networks.
• In August 2022, a Swedish company that provides technical support for hardware companies, Mavenoid, raised $30 million in a series B round of funding. Mavenoid has offered technical support for multiple hardware companies, such as H.P., Jabra and Husqvarna, since 2017.
• In May 2022, Tata Elxsi announced a partnership with Lenovo to offer X.R. solutions. The partnership aims to develop and provide end–to–end service solutions for consumers using Lenovo's Smart X.R. devices in every industrial setting. 

Segments Covered in the Report

By Mode

• Online 
• Offline

By Type

• Computer and Peripheral Support Services
• Storage and Servers Support Services
• Networking Support Services 
• Other Hardware Support Services

By Warranty Type

• In-warranty
• Out of Warranty

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• The Middle East and Africa