Healthcare Chatbots Market Size, Share, and Trends 2024 to 2034

The global healthcare chatbots market size was exhibited at USD 230.28 million in 2023 and is projected to hit around USD 944.65 million by 2032, poised to grow at a CAGR of 16.98% during the forecast period 2023 to 2032

Key Takeaways

• By geography, the North American region generated more than 60% of the revenue share in 2022 
• By deployment, the cloud-based model segment held the largest share of around 75% in 2022 and was the fastest-growing category from 2023 to 2032.
• By component, the software segment dominates the demand for healthcare chatbots globally. 
• By application, the symptoms check segment held the highest market share.
• By end-user, the patient segment is the primary user and holds the major market share.

Healthcare Chatbots Market in the U.S. 2023 To 2032

The U.S. healthcare chatbots market size was valued at USD 95.90 million in 2023 and is expected to reach USD 394.00 million by 2032, growing at a CAGR of 17% from 2023 to 2032.

Based on region, the Global Market for Healthcare Chatbots is segmented into North America, Europe, Asia Pacific, and the Rest of the World. The North American market for healthcare chatbots generated more than 60% of revenue share in 2022 and is anticipated to grow at the fastest rate due to factors such as the expansion of conglomerate-embedded chatbots of social media, the rise in the use of mobile apps for gathering healthcare information, and significant investments made by developers of digital healthcare to advance the use of healthcare bots.

Because of its high literacy rate and technologically sophisticated populace, this region serves as the primary market. Furthermore, chatbots' realism and informational value have increased due to close cooperation between medical institutions and technology service providers. Additionally, the expansion of the healthcare business is being fueled by rising systemic investment. Another regional area that is expanding quickly is Asia-Pacific. Rising technological advancements and an increase in smartphone penetration are the main growth drivers. Additionally, expansion is being fuelled by expanding internet access and increasing literacy rates. The Middle East and Africa section is anticipated to experience moderate growth during the forecast period.

Healthcare Chatbots Market Share, By Region, 2022 (%)

Healthcare Chatbots Market Overview

Growing patient waiting time and a lack of effective patient engagement, rising use of healthcare chatbots, healthcare chatbot's increasing demand as a result of increasing demand for virtual health assistance, and growing numbers of collaborative efforts between healthcare providers are all contributing to the growing demand for virtual health assistance, which is a crucial factor driving the market growth. Additionally, throughout the forecast years, the market for healthcare chatbots would see new opportunities due to the growth of chatbots focused on social networking platforms and the development of cloud-based models.

Intelligent device use and expanding internet availability are significant industry drivers. A lack of experience in chatbot development, in addition to growing ignorance and misunderstandings, will further hamper the expansion of the Healthcare Chatbot Market during the forecast period. Rising worries about data privacy are the primary reasons obstructing the market growth. As a result of recent advancements in digital technology, numerous healthcare organizations have started utilizing various digital marketing strategies. The market for healthcare chatbots is likely to increase since phone and messaging services, a component of chatbots, were incorporated into these plans.

Medical chatbots are helpful for the economy, but there are obstacles to their global market expansion. The user's right to privacy is the most crucial factor, and some patients might be reluctant to divulge personal information to chatbots. The lack of trained healthcare IT employees is another issue that has led to cyberattacks. These elements are inhibiting the growth of healthcare chatbots in the global market. Business growth is, however, constrained by problems like a lack of experience, limited interaction options, and data privacy worries.

Healthcare Chatbots Market Scope

Healthcare Chatbots Market Dynamics

A chatbot is an interactive application that uses artificial intelligence and a set of rules to communicate with people via text. It assists users in a variety of fields. The companies creating chatbot applications for doctors and patients in the healthcare sector have found it appealing.

The increasing use of healthcare chatbots, the growing need for healthcare chatbots because of the rising demand for virtual health assistance, and a growing number of collaborations between healthcare providers and major industry players are the market's expansion's contributing factors. Other contributing factors include increased patient wait time and inefficient patient participation. Additionally, growing cloud-based models and chatbots focused on social media platforms will open up new prospects for the market for healthcare chatbots throughout 2021–2028.

However, among other things, the market's growth will be constrained by growing data privacy concerns. Throughout the forecast period, the demand for healthcare chatbots will also encounter new difficulties brought on by a lack of expertise in chatbot creation and rising misunderstandings.

Covid 19 Impact

Because of the ability to receive a fast reaction, care for persons, etc., COVID-19 has increased the usage of healthcare chatbots during the pandemic. Over 1000 COVID-19-specific chatbots have reportedly been built on Microsoft's chatbot formation program alone, according to the World Economic Forum. Additionally, the "Watson Assistant platform" was used to send around 6,872,021 million COVID-19-related communications between 30 March 2021 and 10 August 2021.

Component Insights

Based on components, the market is segmented into Services, Software, and Others. The software industry dominates the demand for healthcare chatbots globally. The Healthcare Chatbots Market for Software also includes revenue from chatbot solutions, designing, and programming but excludes consultancy, installation, system integration, support, and maintenance. Most chatbot providers offer a freemium version that may be upgraded to a monthly or yearly plan, and they often rely on subscription-based pricing structures to generate revenue. A rise in smartphone use and a better understanding of self-monitoring methods for managing treatment and diagnoses contribute to the expansion of the chatbot software sector.

Application Insights

Symptoms check medical & drug information help, monitoring, appointment scheduling, and other applications make up the market's application-based segmentation. The market share that belonged to the symptoms checks application was the highest. Growing smartphone and internet usage among patients and healthcare professionals are driving the demand for such solutions. Due to the need to reduce patient wait times and better utilize healthcare resources, appointment scheduling, and monitoring are predicted to expand at the fastest pace throughout the projected period. Some of the most widely used primary care symptoms checker chatbots are Babylon Health, Ada, Buoy Health, and Your. MD.

Deployment Insights

The market is divided into On-premise Model and a Cloud-based Model, depending on how it is deployed. The Cloud-based model sector held the largest share of around 75% in 2022 and was the fastest-growing category during the predicted period because of the numerous advantages of various chatbots. Compared to on-premise chatbots, cloud-based chatbots are easier to use and require less modification. Therefore, the factors mentioned above support the expansion of the healthcare chatbot market.

End-User Insight

The market is divided into healthcare payers, providers, patients, and other end-users. Patients are the primary users of healthcare chatbots, making them the majority of end users. The ease of seeking professional assistance is one of the driving reasons behind innovation. Furthermore, quick resolution of patient complaints and straightforward answers to many challenges encourage patient acceptance.

Recent Developments

• In March 2022, 'BolBehen,' which translates to Speak Sister, is a new health education chatbot from WhatsApp that was created specifically for young women in India in partnership with the non-profit Girl Effect. It was introduced on Wednesday. This effort aims to support young women and girls who may have concerns about their overall health and sexual well-being.
• In March 2022, Genie, a self-building chatbot platform from Ivy.ai, enables businesses to create conversational chatbots that can identify specific content swiftly.

Company Profiles and Competitive Intelligence

The competitive landscape for the healthcare chatbot market gives information about the competitor. The company's financials, market potential, revenue generated, investment in R&D, global presence, new market initiatives, production capacities, company strengths and weaknesses, production facilities and sites, product width and breadth, product launch, and application dominance are among the details that are included. The information above only relates to the companies' market focus on healthcare chatbots.

Among other domestic and international players, the major players covered in the healthcare chatbot market include Anboto, Sensely, Inc., HealthTap, Inc., Infermedica, Buoy Health, Inc., Ada Health GmbH, Babylon, Baidu, Inc., Woebot, GYANT.COM, Inc., PACT Care BV, Your.MD Ltd, Creative Virtual, Next IT Corp., CX Company, Inbenta Global, Synthetix Ltd., Europe, North America, Asia-Pacific (APAC), Middle East and Africa (MEA), and South America each have unique market share data available. DBMR analysts are aware of competitive advantages and individually offer competitive analyses for each rival.

Segment Covered in the Report

By Component

• Service
• Software
• Others

By Application

• Symptoms Check
• Appointment Scheduling and Monitoring
• Medical and Drug Information Assistance
• Others

By Deployment

• On-premise Model
• Cloud-based Model

By End-User

• Healthcare payers
• Healthcare providers
• Patients
• Other

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)