Healthcare Chatbots Market Size, Share, and Trends 2025 to 2034

Healthcare Chatbots Market Size and Forecast 2025 to 2034

The global healthcare chatbots market size was estimated at USD 1.20 billion in 2024 and is anticipated to reach around USD 10.26 billion by 2034, expanding at a CAGR of 23.92% from 2025 to 2034.

Healthcare Chatbots Market Key Takeaways

• North America dominated the global healthcare chatbots market with the largest market share of 34% in 2024.
• Asia Pacific is projected to grow at a notable CAGR during the forecast period.
• By deployment, the cloud-based model segment contributed the highest market share of 34% in 2024.
• By component, the software segment has held a major market share of 64% in 2024.
• By application, the symptoms check segment contributed the biggest market share of 39% in 2024

AI in healthcare chatbots and possible changes

AI in healthcare is the total game changer, especially in mental health support applications. AI has gained major respect in healthcare due to its modern performance and support in major surgeries, ethics, optimizations, and patient health monitoring. However, the integration of AI in healthcare chatbots for virtual therapy is the highlighted innovation that happened in 2024. AI-powered chatbots are able to provide support and guidelines by monitoring the behavior of the patients. AI-enabled chatbots not only help to detect diseases and require diagnostic treatment solutions but also help to provide emotional support to the patients through therapy sessions. The advanced AI-powered chatbots are able to read facial expressions and voice patterns, which further helps to identify current conditions and emotions of the patients. With the help of AI integration in chatbots, healthcare sectors are focusing on improving patient mental health

U.S. Healthcare Chatbots Market Size and Growth 2025 to 2034

The U.S. healthcare chatbots market size was evaluated at USD 330 million in 2024 and is predicted to be worth around USD 2850 million by 2034, rising at a CAGR of 24.06% from 2025 to 2034. 

Based on region, the Global Market for Healthcare Chatbots is segmented into North America, Europe, Asia Pacific, and the Rest of the World. North American dominated the global healthcare chatbots market with the largest market share of 34% in 2024. and is anticipated to grow at the fastest rate due to factors such as the expansion of conglomerate-embedded chatbots of social media, the rise in the use of mobile apps for gathering healthcare information, and significant investments made by developers of digital healthcare to advance the use of healthcare bots.

Because of its high literacy rate and technologically sophisticated populace, this region serves as the primary market. Furthermore, chatbots' realism and informational value have increased due to close cooperation between medical institutions and technology service providers. Additionally, the expansion of the healthcare business is being fueled by rising systemic investment. Another regional area that is expanding quickly is Asia-Pacific. Rising technological advancements and an increase in smartphone penetration are the main growth drivers. Additionally, expansion is being fuelled by expanding internet access and increasing literacy rates. The Middle East and Africa section is anticipated to experience moderate growth during the forecast period.

Market Overview

Growing patient waiting time and a lack of effective patient engagement, rising use of healthcare chatbots, healthcare chatbot's increasing demand as a result of increasing demand for virtual health assistance, and growing numbers of collaborative efforts between healthcare providers are all contributing to the growing demand for virtual health assistance, which is a crucial factor driving the market growth. Additionally, throughout the forecast years, the market for healthcare chatbots would see new opportunities due to the growth of chatbots focused on social networking platforms and the development of cloud-based models.

Healthcare Chatbots Market Growth factors

• The increasing use of healthcare chatbots, the growing need for healthcare chatbots because of the rising demand for virtual health assistance.
• The growing number of collaborations between healthcare providers and major industry players are the market's expansion's contributing factors.
• Other contributing factors include increased patient wait time and inefficient patient participation.
• Additionally, growing cloud-based models and chatbots focused on social media platforms will open up new prospects for the market for healthcare chatbots throughout the forecast period.

Market Scope

Market dynamics

Driver

Utilization of intelligent devices

Intelligent device use and expanding internet availability are significant industry drivers. A lack of experience in chatbot development, in addition to growing ignorance and misunderstandings, will further hamper the expansion of the Healthcare Chatbot Market during the forecast period. Rising worries about data privacy are the primary reasons obstructing the market growth. As a result of recent advancements in digital technology, numerous healthcare organizations have started utilizing various digital marketing strategies. The market for healthcare chatbots is likely to increase since phone and messaging services, a component of chatbots, were incorporated into these plans.

Restraints

Privacy challenges

Medical chatbots are helpful for the economy, but there are obstacles to their global market expansion. The user's right to privacy is the most crucial factor, and some patients might be reluctant to divulge personal information to chatbots. The lack of trained healthcare IT employees is another issue that has led to cyberattacks. These elements are inhibiting the growth of healthcare chatbots in the global market. Business growth is, however, constrained by problems like a lack of experience, limited interaction options, and data privacy worries. The market's growth will be constrained by growing data privacy concerns. Throughout the forecast period, the demand for healthcare chatbots will also encounter new difficulties brought on by a lack of expertise in chatbot creation and rising misunderstandings.

Opportunity

Natural language processing

The natural language processing is helping to advance healthcare chatbots by improving clinical documentation, as their integration with chatbots helps to provide automated chart review and clinical decision supports. Natural language processing helps to read patient emotions and understand their preferences. Additionally, the ability of natural language processing enables chatbots to provide quick and sensible responses and support to the audience according to their state of emotions as they emerge in the market. The healthcare sector has increased demand for NLP integration with the chatbots to improve patient mental health and decision-making services for the healthcare professionals. With ongoing research & developments and leverage of advanced technologies, the NLP integration with chatbots is expected to witness spectacular transformation in the forecast period.

Component Insights

Based on components, the market is segmented into Services, Software, and Others. The software segment has held a major market share of 64% in 2024. The Healthcare Chatbots Market for Software also includes revenue from chatbot solutions, designing, and programming but excludes consultancy, installation, system integration, support, and maintenance. Most chatbot providers offer a freemium version that may be upgraded to a monthly or yearly plan, and they often rely on subscription-based pricing structures to generate revenue. A rise in smartphone use and a better understanding of self-monitoring methods for managing treatment and diagnoses contribute to the expansion of the chatbot software sector.

Application Insights

Symptoms check medical & drug information help, monitoring, appointment scheduling, and other applications make up the market's application-based segmentation. The symptoms check segment contributed the biggest market share of 39% in 2024. Growing smartphone and internet usage among patients and healthcare professionals are driving the demand for such solutions. Due to the need to reduce patient wait times and better utilize healthcare resources, appointment scheduling, and monitoring are predicted to expand at the fastest pace throughout the projected period. Some of the most widely used primary care symptoms checker chatbots are Babylon Health, Ada, Buoy Health, and Your. MD.

Deployment Insights

The market is divided into On-premise Model and a Cloud-based Model, depending on how it is deployed. The cloud-based model segment contributed the highest market share of 34% in 2024 and was the fastest-growing category during the predicted period because of the numerous advantages of various chatbots. Compared to on-premise chatbots, cloud-based chatbots are easier to use and require less modification. Therefore, the factors mentioned above support the expansion of the healthcare chatbot market.

End-User Insight

The market is divided into healthcare payers, providers, patients, and other end-users. Patients are the primary users of healthcare chatbots, making them the majority of end users. The ease of seeking professional assistance is one of the driving reasons behind innovation. Furthermore, quick resolution of patient complaints and straightforward answers to many challenges encourage patient acceptance.

Healthcare Chatbots Market  Companies

• Anboto, Sensely, Inc.
• HealthTap, Inc.,
• Infermedica, Buoy Health, Inc.
• Ada Health GmbH
• Babylon, Baidu, Inc.
• Woebot, GYANT.COM, Inc.
• PACT Care BV
• Your.MD Ltd
• Creative Virtual, Next IT Corp.
• CX Company, Inbenta Global
• Synthetix Ltd.,

Leader’s announcements

• In April 2024, Jennifer Roberts, ARPA-H Resilient Systems Office Director, ARPA-H, talked about the launching of the Chatbot Accuracy and Reliability Evaluation (CARE) Exploration Topic (ET): “By introducing novel technologies to enhance the testing and evaluation of medical chatbot outputs, ARPA-H has taken a significant step to advance its mission of helping enhance access to accurate online health information for everyone.” The company focuses on public-facing chatbots, with the tools and procedures developed intended for broader applications, including clinician support, biomedical research, input for regulatory guidance, and other health-related areas.

Recent Developments

• In April 2024, ARPA-H (The Advanced Research Projects Agency for Health) introduced the Chatbot Accuracy and Reliability Evaluation (CARE) Exploration Topic (ET) to develop new techniques to enhance the testing and evaluation of chatbot outputs for patient-facing applications.
• In March 2024, China introduced a ChatGPT-like medical chatbot service. The national research institute of China has built a chatbot based on Meta's LLM, designed to answer doctors' questions with up to 95% accuracy.

Segment Covered in the Report

By Component

• Service
• Software
• Others

By Application

• Symptoms Check
• Appointment Scheduling and Monitoring
• Medical and Drug Information Assistance
• Others

By Deployment

• On-premise Model
• Cloud-based Model

By End-User

• Healthcare payers
• Healthcare providers
• Patients
• Other

By Geography

• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa (MEA)