EPSON is using IoT to reinvent business printing

Published: 22 Apr 2025

Author: Precedence Research

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The multinational electronics company is aiming to upgrade and adopt Internet of Things to stay in the competition. Automation and the Internet of Things (IoT) are reshaping the future of many companies. Epson is under a transformative transitional change in Business imaging. Epson is stepping forward by enhancing its operational process more effectively and efficiently. The company is focusing on redefining the business strategy by inventing several ways of promoting its appearance to meet business standards and serve its imaging and printing needs.

The following are the efforts and features of IoT in EPSON

Enhancing operational efficiency with IoT technologies

Epson has introduced Epson Remote Services (ERS) in its business imaging printing portfolio. It helps monitor the real-time status of devices and consumable levels as well. Service providers and users are highly encouraged to proactively approach the maintenance. ERS helps businesses calculate and maintain productivity without service disruption. The company’s compatibility with the leading fleet monitoring software aligns with its existing IT ecosystem. The flexible strategy allows businesses to focus on strategic priorities, streamline operations, and optimize resource allocation.

Streamlining workflows through automation

Automation simplifies maintenance and device management. Epson Device Agent (EDA) is a solution that benefits the IT team to perform troubleshooting, monitor, and configure multiple devices simultaneously remotely. 

Optimizing business efficiency and security

Epson Print Admin (EPA) is the solution to Epson’s intelligent print management. This solution enhances efficiency and security. Detailed usage analytics and secure pull printing features, optimal utilization of resources, and maintaining robust document security. 

Proactive maintenance with data analytics 

Predictive coverage in analyzing critical components of EPSON’s IoT leverages and serves accuracy in real time, from pre-emptive supply shortages, ERS, and prevents unexpected technical issues.

Tailored solutions for industry-specific challenges

Epson understands the difference in industries and their uniquely designed imaging and printing requirements. 

The following are the solutions addressing sector-specific challenges:

1. Healthcare – Epson’s solution to the healthcare sector is providing touchless printing to ensure safety and hygiene in highly sensitive environments, such as hospitals, especially during pandemics. The solution offers data protection and authentication. 
2. Finance – Epson provides compliance and security in the Finance sector. The solution features detailed tracking, preventing fraud, and audit readiness, securing print release, and smooth integration with the existing IT system. 
3. Retail – Epson adds enhancements in customer service and workflow. The ability of the EPA to reduce printing costs without affecting productivity supports retailers in achieving operational goals.  

Epson’s commitment to pursuing innovative and customer-centric technology shows the competence level of the company. The limitless enhancement and commendable flexible features allow users to customize and optimize performance to meet the target.